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https://www.zendesk.com/benchmark/
The Zendesk Benchmark allows organizations to measure their customer support performance against their peers. Think of it as a friendly competition. It isn’t a survey or an expert opinion—it’s the single best data index based on actual customer support interactions from …
https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Rumburg_SevenKPIs.pdf
In this article, MetricNet (www.metricnet.com), a leading source of online benchmarks and a pioneer in Service Desk benchmarking, identifies and defines the seven most important performance metrics for end-user Service Desks. They provide benchmark ... Support, Vendor Support, etc. – then it is also dramatically increasing the TCO.
https://www.benchmarkportal.com/product/level-1-technical-support-industry-benchmark-report/
Our Level 1 Technical Support Benchmark Report contains valuable industry data, including 41 key performance indicators (KPIs) that represent the averages for the entire industry vertical. You will be able to compare your performance with your industry, metric by metric, side-by-side.
https://it.toolbox.com/blogs/craigborysowich/technical-benchmarking-101006
A benchmark is a criterion by which to measure something. Technical benchmarking is the act of testing a system (or component) by performing a standard set of tests. Technical benchmarking, therefore, is a technique used to compare several products against the technical criteria that are tested.Author: Craig Borysowich
https://www.benchmarktechnologygroup.com/support.html
Benchmark is fully committed to providing our customers with the best possible support experience and has a “no hassle” support philosophy. While you may have developed friendships with our various staff members and are in the habit of contacting them directly, they may not always be available while traveling or assisting other customers.
https://www.manageengine.com/products/service-desk/help-desk-software/help-desk-metrics-kpi.html
Jan 13, 2018 · Measure the right key performance indicators (KPIs) and IT help desk metrics to identify the performance and health of your IT service desk. Make the best business decisions for your help desk by analyzing the 8 most significant, industry-standard IT …
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