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https://www.salesforce.com/research/customer-expectations/
By definition, customer expectations are any set of behaviors or actions that individuals anticipate when interacting with a company. Historically, customers have expected basics like quality service and fair pricing — but modern customers have much higher expectations, such as proactive service, personalized interactions, and connected experiences across channels.
https://www.talkdesk.com/resources/infographics/what-customers-want-from-support-contact-centers/
Understanding your customer’s expectations for service is the first step in providing an amazing customer experience. It is essential that customer support contact centers develop a comprehensive understanding of what customers expect from them, whether or not their needs are being met and how they can improve their service to meet their ...
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