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http://customerthink.com/customer-service-how-important-is-tech-support-to-your-growing-business/
Jan 27, 2015 · A good technical support is when a company provides user-friendly assistance to its consumers. The technical support team is composed of individuals who are experts of the products that can assist customers accordingly.Author: Alleli Aspili
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · More Tech Support Skills Accuracy. Administrative Skills. Phone Etiquette. Application Installations. Comprehending Technical Documents. Conducting Online Chats. Critical Thinking. Debugging. Decision Making. Documentation. End User Support. Enterprise Systems…
https://www.helpscout.com/blog/customer-service-vs-customer-support/
Involves technical problem solving, troubleshooting, and finding new solutions and answers In comparing customer service to customer support, the most important thing to remember is that customer service is the overarching term given to interacting with customers, while customer support uses customer service skills alongside other tools.
https://www.bmc.com/blogs/customer-service-vs-technical-support/
May 03, 2018 · Good Customer Experience = Customer Comfort Empathy – Support representatives need to provide the customer with a sense of understanding. Competence – The #1 expectation of any type of support request is that the person providing... Friendliness – No one likes to work with a Jerk. Communication – ...
https://3ccontactservices.com/importance-of-outsourcing-technical-support-process/
Sep 13, 2016 · Technical support is primarily important to ensure customer satisfaction. When a customer has a technical problem, your product or service can be as good as useless to them until their issue is resolved. If your customers cannot receive the service or help that they need to use your company, they will take their business to a competitor.4.5/5
https://www.quora.com/Why-is-technical-support-important
Technical support plays a key role in business and has become greatly relied upon on the customer side just the same... It provides opportunity for businesses to connect with their clients. Client engagement attracts clients...
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