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https://tmetrics.com/support/technical-support
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https://www.kayako.com/blog/customer-support-metrics/
Mar 03, 2016 · Customer support productivity metrics. Use these metrics to see if any further training is needed to keep your customer support team from repeating the same problems over and over.. Download the free Ultimate Guide to Customer Service Metrics Cheat Sheet for how to measure customer support productivity metrics.. In this section:
https://www.jitbit.com/news/customer-support-metrics/
Apr 03, 2019 · The customer retention rate is one of the most important customer support metrics and should be your top priority. If you're not retaining a high percentage of the clients that you tried so hard to acquire, you're wasting money. Next, the client up-sell rate would be the next most important.Author: Robbie Richards
https://www.insightsquared.com/blog/customer-service-metrics/
Very insightful and detailed. I have a much smaller list comprising of some basic Customer Support metrics but I have also added their benchmarks for the SaaS industry. Like, how much should the average time to first response actually be and so forth.
https://www.blendo.co/blog/customer-support-metrics-29-kpis/
Apr 14, 2017 · The good news is, that customer support is a function-rich of data that is waiting for you to take advantage of. All it takes is to connect your favorite customer support tools with a database, and then you can easily calculate and keep track of all the customer support metrics that are relevant to …
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