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https://www.zendesk.com/resources/structure-customer-support-organization/
How to structure your customer support organization Identify the roles, teams, and tiers. A good team always starts with establishing... Supporting support. After building out a solid team architecture,... Five essential skills for customer advocates. Six core competencies for Managers. Managers ...Author: Brett Grossfeld
https://d26a57ydsghvgx.cloudfront.net/content/resources/How%20to%20structure%20your%20customer%20support%20org.pdf
Create an organizational and management structure that makes sense for your own company. Getting the functional teams in place is key; determining who they report to is part of the ongoing management of the growth of your organization. Consider the complexity involved in the support you provide, the skills required to manage that complexity,
https://aircall.io/blog/support/support-team-structure/
Support Team Structure Option 1: A Two-Tier System. A popular option for larger teams, the two-tiered system essentially structures customer support into two categories: simple fixes and more sophisticated issues. In this setup, all calls, emails, and chats are initially fielded by tier-1 agents.
https://sixteenventures.com/ideal-customer-success-org-structure
May 05, 2017 · A persistent question in Customer Success Management is what the ideal organizational structure is. A great example of this is this question I received: In a large enterprise platform with a high-revenue customer base, do you see any pros or …
https://opsdog.com/categories/organization-charts/customer-service
Customer Service Organization Chart Template This org chart template outlines the structure of a typical Customer Service Department, including Technical & Product Support, Account Management, Returns & Warranty and more.
https://www.entrepreneur.com/article/251131
Oct 06, 2015 · Fortunately, technology is enabling companies of all sizes to structure their support teams in order to stand up to these demands. Related: 7 Tips to Knock Your Online Customer Support …Author: Rich Pearson
https://opsdog.com/categories/organization-charts/information-technology
The User Support and Services Group (commonly referred to as IT Support or Tech Support) provides technology assistance to internal customers (the company's employees). They set up hardware and software, troubleshoot technical issues and perform root cause analysis to reduce instances of technical problems.
https://organizationalphysics.com/2012/01/09/the-5-classic-mistakes-in-organizational-structure-or-how-to-design-your-organization-the-right-way/
A sound organizational structure will make it unarguably clear what each function (and ultimately each person) is accountable for. In addition, the design must both support the current business strategy and allow the organization to adapt to changing market conditions and customer needs over time.
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