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http://www.oracle.com/us/support/library/057419.pdf
Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF). 2. Support Terms Technical Support Fees
https://blogs.oracle.com/proactivesupportepm/oracle-support-technical-support-and-lifetime-support-policy
Oracle Software Technical Support Policies (PDF) The Software Technical Support Policies document is the primary document used to communicate Oracle's software support policies. Oracle Lifetime Support Policies - General Lifetime Support Policies for Oracle Fusion Middleware and Oracle Applications. Lifetime Support Policy: Oracle Fusion ...
https://support.oracle.com/
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http://oukc.oracle.com/static12/opn/events12/93616/Technical%20Support%20Policies_FINAL%20V1.pdf
Oracle Support. The Policies include information on Oracle’s support terms, details around contracts and renewals, descriptions of Oracle’s technical support levels, and other specific information related to the general delivery of support services. These policies additionally outline the available web
https://support.microsoft.com/en-us/help/4047326/support-policy-for-microsoft-sql-server
When you set up a high availability solution for SQL Server on Windows, please refer to the support policies and requirements at The Microsoft SQL Server support policy for Microsoft Clustering and Prereqs, Restrictions, Recommendations - Always On Availability Groups.
https://www.mysql.com/fr/support/
Simple and predictable, Oracle's Lifetime Support Policy is the industry's most comprehensive and flexible support policy. No matter which release of MySQL you are using, Oracle will be there for your business. Oracle's Lifetime Support Policy has three options.
https://community.oracle.com/community/support/support-blogs/communications-industry-support-blog/blog/2016/05
The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support. This article will provide you more details about different Oracle Lifetime Support Stages and …
http://profitconcepts.com/docs/lifetime-support-applications.pdf
Lifetime Support Policy, Coverage for Oracle Applications – February, 2010 Page 2 Oracle Lifetime Support Policy With Oracle Support, you know up front and with certainty how long your Oracle products are supported. The Lifetime Support Policy provides access to technical …
https://b-lay.com/software-licensing/oracle-technical-support-understanding-the-facts/
As per Oracle’s Technical Support policy: When acquiring technical support, all licenses in any given license set must be supported under the same technical support service level (e.g., Software Update License & Support, Oracle Communications Network Premier Support or unsupported).
https://www.vmware.com/mena/support/policies/oracle-support.html
This expanded technical support is driven by our VMware customers’ choice to deploy increasing amounts of their Oracle Database software with VMware products. This expanded support is targeted at Oracle Database usage “above and below” vSphere, where the Oracle database is: used as a data store for VMware products
https://ilearning.oracle.com/ilearn/en/learner/jsp/login.jsp?site=OLN
Attention Oracle University Knowledge Center Subscribers: Click here to continue accessing your self-paced online training courses. Sign-in using your Single Sign-On username and password if prompted. Oracle Employees: To access your self-paced online training courses click here and login using your Single Sign-On username and password.
https://www.vmware.com/latam/support/policies/oracle-support.html
This expanded technical support is driven by our VMware customers’ choice to deploy increasing amounts of their Oracle Database software with VMware products. This expanded support is targeted at Oracle Database usage “above and below” vSphere, where the Oracle database is: used as a data store for VMware products
https://community.oracle.com/community/support/support-blogs/communications-industry-support-blog/blog/2016/05/06/oracle-lifetime-support-policies-for-oracle-applications-at-a-glance
May 06, 2016 · The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and Sustaining Support. This article will provide you more details about different Oracle Lifetime Support Stages and their benefits.
http://houseofbrick.com/oracles-updated-support-policy-for-vmware-what-it-means-for-you/
Oct 15, 2019 · Since 2006, our clients have been successfully running all Oracle products on VMware, and getting the technical support they needed. Just this week, as promised in the initial press release, Oracle updated their 249212.1 support policy for VMware.
http://sharedshell.oracle.com/us/support/index.html
Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases.
https://technology.amis.nl/2017/05/07/consequences-of-stopping-oracle-support/
May 07, 2017 · The Technical Support Policy of Oracle clarifies a bit more of what actions a customer is not entitled to do when stopping the support: Customers with unsupported programs are not entitled to download, receive, or apply updates, maintenance releases, patches, telephone assistance, or any other technical support services for unsupported programs.
http://www.eprentise.com/wp-content/uploads/2016/08/Analysis-of-Oracle-Software-Technical-Support-Policies.pdf
General Support Policy The Oracle Technical Support Policies expressly and unequivocally state that Oracle support of licensed, unaltered Oracle programs [emphasis added] includes support in resolving problems that the user creates (“including problems you create”). Thus, problems that may appear to be linked to the use of third party
https://www.performing-databases.com/en/2017/02/oracle-lifetime-support-policy-changes/
See Oracle Software Technical Support Policies – look for “Exceptions” in Section 3 – Lifetime Support Policy. Patching for 12.1.0.1 ended on 31-Aug-2016. Summary. Customers now can operate 11.2.0.4 until end of 2018 without extra support cost, as long as they have a valid “Software, Update License and Support” contract.
https://goalgetters.zendesk.com/hc/en-us/article_attachments/360002265783/Oracle_Application_Support_Lifecycle__June_2018_.pdf
Lifetime Support Policy, Coverage for Oracle Applications – June, 2018 Page 2 Oracle Lifetime Support Policy With Oracle Support, you know up front and with certainty how long your Oracle products are supported. The Lifetime Support Policy provides access to technical …
https://www.sqlmanager.net/support
Support Ticket System We provide our customers with support in the foreground mode and users of evaluation versions of our products can also rely on our help during the trial period. The support tickets are processed and replied within 24 hours on working days. You need to be an EMS Member to use our Support Ticket System.
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