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https://support.twilio.com/hc/en-us/articles/223136087-Support-ticket-priority-levels-explained
Support ticket priority levels explained Our Support team uses the following definitions for a ticket's Priority Levels: Priority 1: Business critical. Only available for production applications. Represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists. ...
https://www.collab.net/support/support-priority-definitions
Support Priority Definitions Priority 1 (Critical business impact) Definition – Priority 1 selection indicates that customer is unable to use the CollabNet VersionOne application, resulting in a critical impact on business operations. This condition requires immediate resolution.
https://www.citrix.com/content/dam/citrix/en_us/documents/support/worldwide-support-services-guide.pdf
Scope of Citrix Technical Support Services Citrix Technical Support Services is an Industry recognized, award-winning during local business hours. Subject to operation that takes you beyond the traditional world of break-fix. We have trained our team in critical-thinking English when opening a support case.
https://support.spectralink.com/sites/default/files/resource_files/Support%20SLA%20%26%20SR%20Priority%20Definitions.pdf
Spectralink Global Support 1 SSSupport SLA DefinitionsSupport SLA Definitionsupport SLA Definitions The Spectralink Service Level Agreement (SLA) defines the acceptable response times to meet customer expectations for all technical support requests. Response times vary based on issue priority or medium of reporting chosen.
https://helpdesk.kaseya.com/hc/en-gb/articles/229023048-Business-Impact-Severity-levels-Definition-Examples
Kaseya support efforts are prioritized based on the business impact of the issue, and on the support level of the Customer organization, the technology area and/or operating level agreement with third-party vendors. Technical support requests within a severity level are generally processed on a …
https://www.vmware.com/support/policies/severity.html
Support Response Targets . The severity of the problem and the service levels of the support program that you purchase determine the speed and method of our response targets. Following are the response time targets for providing the initial response.EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)
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