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https://www.microstrategy.com/getmedia/70ba8dad-ab67-49f9-abe2-d044cb2ecc8f/Technical_Support-Policies_Procedures
MicroStrategy Technical Support can work more effectively with your organization by collaborating with a regular set of contacts, identified as “Support Liaisons”. A Support Liaison is an individual, with an assigned email and phone number, whom the customer has designated as a point-of-contact
https://www.arbor-technology.com/gl/Tag/Process/Index/Technical_Support_Procedures
If on-site technical service is necessary, Arbor will confirm the service charges, on-site location, and technical support visit time with the customer. 3) After completing the on-site service, Application Engineers will fill out an On-Site Technical Service form. Customers are required to sign it as confirmation of services rendered. 4)
https://www.standardoperatingproceduretemplates.com/technical-support/
8. I need technical support. Who do I contact? If you experience trouble downloading a product, or you have other technical issues with a product, please contact ivan at klariti.com. This contact information is included in the confirmation email send you immediately following your purchase. Please allow us 24 hours to respond. 9.
https://www.undp.org/content/dam/albania/docs/STAR/IT%20Policies%20and%20Procedures%20Manual.pdf
IT Policy and Procedure Manual Page ii of iii How to complete this template Designed to be customized This template for an IT policy and procedures manual is made up of example topics. You can customize these if you wish, for example, by adding or removing topics. To complete the template: 1.
http://ptsefton.com/2012/08/31/how-to-write-and-format-a-technical-procedure.htm
Aug 31, 2012 · How to write and format a technical procedure Date Fri 31 August 2012 ## About this ... If there’s interest I could do a Markdown template or similar. Me, I happen to use Word, because it’s a comfortable writing environment and I happen to have a tool for creating clean HTML from Word docs.
https://www.smartsheet.com/standard-operating-procedures
Standard operating procedure software provides centralized, often cloud-based, support for SOPs. Functions include purpose-built templates for documents, document and change control, review scheduling, tracking for revision approvals, task tracking, training and logging of training sessions, acting as a central repository for documents, and more.
http://help.ipass.com/lib/exe/fetch.php?media=ipass_tech_support_process.pdf
Support Process Technical Support Policies & Procedures Policy Guide 2015 iPass Inc. January 2015 Support Process Issue identified by End Users (Direct End User Support) If an issue is being experienced by an end user, or a customer helpdesk wishes to report an issue with an
https://www.doit.state.nm.us/docs/project_oversight/proj_mgmt_templates/DoIT_OperationsAndSupportPlanTemplate.doc
[Purpose of this Section: Define the technical support and system maintenance to be provided to end users, end user support personnel, and operation support staff.] 4.1 Objectives ... SDP-21 Operations and Support Plan Template ...
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