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https://www.arbor-technology.com/gl/Tag/Process/Index/Technical_Support_Procedures
If on-site technical service is necessary, Arbor will confirm the service charges, on-site location, and technical support visit time with the customer. 3) After completing the on-site service, Application Engineers will fill out an On-Site Technical Service form. Customers are required to sign it as confirmation of services rendered. 4)
https://www.microstrategy.com/getmedia/70ba8dad-ab67-49f9-abe2-d044cb2ecc8f/Technical_Support-Policies_Procedures
MicroStrategy Technical Support can work more effectively with your organization by collaborating with a regular set of contacts, identified as “Support Liaisons”. A Support Liaison is an individual, with an assigned email and phone number, whom the customer has designated as a point-of-contact
https://www.jaspersoft.com/support/policies-procedures
Support Policies The terminology and definitions page, service level agreements page, support procedures section of this page, and product patch policies page provide detail on the levels of assistance available from TIBCO.
https://support.datalocker.com/support/solutions/articles/4000122565-technical-support-policies-and-procedures-sla
For each customer, technical support begins once the product implementation project is complete. Any support issues that occur prior to project completion should be communicated directly to the sales manager, Sales Engineer, or re-seller that is responsible for that customers account.
https://support.yeastar.com/hc/en-us/articles/115011606067-Yeastar-Technical-Support-Procedures
4.3 For K2 Maintenance: Yeastar provides the first year with FREE support by configuration check, integration check, issue troubleshooting, firmware/App upgrade, bug fixes, instance/license immigration, and emergency technical support. The above support is provided If the partner continues to pay the maintenance fee to start from the second ...
https://www.adremsoft.com/support/procedures.php
Procedures What You Can Expect From Us Technical Support reserves the right to request a customer upgrade to the current version to resolve a known problem or technical issue. Providing technical support does not imply that AdRem Software will fix software defects or …
https://www.thinkhdi.com/library/supportworld/2016/benefits-standard-operating-procedures-tech-support.aspx
When I was teaching a recent HDI Support Center Manager course, I was hit with the reality once again on the number of managers that overlook the importance of creating or maintaining Standard Operating Procedures (SOPs). One of the most critical elements in support is the management of an SOP manual. This manual lists all the tasks that are essential for a support center’s success.
http://help.ipass.com/lib/exe/fetch.php?media=ipass_tech_support_process.pdf
Support Process Technical Support Policies & Procedures Policy Guide 2015 iPass Inc. January 2015 Support Process Issue identified by End Users (Direct End User Support) If an issue is being experienced by an end user, or a customer helpdesk wishes to report an issue with an
https://www.dfa.cornell.edu/sites/default/files/freedompay-support-procedures.pdf
Support Contact and Escalation Procedures 1.1. Support Contact Information Technical and Client Support can be reached through the following methods: ... • Contact either Tech Support or Client Support the aforementioned phone number or emails to request escalation and your issue will be …
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