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https://neilpatel.com/blog/perfect-saas-support-system/
Most SaaS CEOs think about product/technical support when they think about their support framework. They see support as a way to help current users understand how their product works and to help them solve bugs and technical issues. It’s true that support in SaaS has always been primarily focused on helping current users of our products.
https://www.kayako.com/blog/saas-support-model/
Jul 27, 2017 · Use the right support metrics to lift your company’s SaaS model. So now that you’ve heard some of the metrics that we love, what do you use in your support team? The best part about metrics and data is the story you can use it to tell.Reviews: 1
https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
Oct 27, 2014 · SaaS Support Best Practices: The Transparent Model . By ... and services to industry-leading offerings in the Software as a Service (SaaS) and cloud computing industries. ...
https://www.oracle.com/support/saas-services/
Discover Oracle SaaS Support services, which include technical support, customer success planning, education, implementation resources and business technical expertise across Oracle's SaaS, platinum-level SaaS support and Advanced Services.
https://www.kayako.com/legal/support-agreement-for-saas
Kayako Support Agreement for SaaS. This Support Agreement applies to and is incorporated by reference into the ordering document (the “Quote”) made by and between the Service Provider (as identified on the Quote) and the Customer (as identified on the Quote).
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