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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support ... The good news for technology support professionals is that while technology may be disrupting the nature of their work, there is a broader shift ...
https://blog.capterra.com/tech-support-trends-for-2018/
In 2017 several trends rocked the tech support industry, including the rise of messaging apps for tech support. I warned in 2016 that brands shouldn’t use Messenger for customer service, but the truth is that brands need to take customer service requests however customers want to give them.. Gartner analysts predict (gated content) that by 2019, more requests for customer support will come ...
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