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https://www.cio.com/article/3104144/the-future-of-it-service-management-in-a-world-of-digital-transformation.html
The Future of IT Service Management in a World of Digital Transformation ... with poor automation and little data to support”,” he says. ... to drive better business results in a world of ...
https://www.servicefutures.com/megatrends-shaping-future-service-management
The service management industry is changing at a rate that is faster than anyone could have ever imagined, which begs the question: what are the specific drivers reshaping the future of service management? And, how should service providers react? Our infographic outlines key insights from our research on the topic.
https://bmchelix.cio.com/video-new-chatbot-self-service-model-is-an-resounding-success/
The school turned to BMC Helix ITSM to build in cognitive automation technologies and successfully conducted a pilot to determine the feasibility of using a chatbot for IT service support. In this video you will learn: How the service’s always available assistance and access to …
http://research.enterprisemanagement.com/rs/ema/images/EMA-ITSMFutures-2015-RR.pdf
What Is the Future of IT Service Management? ... IT service management (ITSM) is a term that, like many terms in service management, carries with it ... 11% have no plans to manage IT and non-IT service support or customer-relationship management as a single group—up significantly from just two
https://www.servicefutures.com/
About Service Futures. Service Futures represents the most important visions, trends and insights for the future of service, facility management, the workplace as an experience, HRM and outsourcing.
https://www.axelos.com/news/blogs/february-2018/the-future-of-it-service-management
Feb 21, 2018 · IT service management (ITSM) is changing: take the idea of service operation and putting in a service ticket; With emerging technologies and AI your computer will know about an issue before you do and will either submit a ticket or walk you through a fix. I’ve seen this happening already in reality.
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support ... An early leader in the move to Enterprise Service Management (ESM), the company has continued to expand …
https://www.servicedeskinstitute.com/2018/02/07/future-support-now/
And they predict that by 2020 that “Business satisfaction with IT support will decrease by 35% due to an inability of the ITSD to support agile releases in a timely and effective manner” Therefore it is crucial that support organisations and service desks prepare for the future, now. Do more with what you have!
https://www.brighttalk.com/webcast/11227/162941/what-is-the-future-of-service-management
Jun 25, 2015 · Richard Josey, Solution Architect at Unisys discusses the future of Service Management with Simon Rogers, Head of UK Sales for Service Management at Unisys on current client needs and the changes underway in the service management industry5/5(1)
https://www.forbes.com/sites/mikhailnaumov/2018/04/23/5-predictions-on-the-future-of-customer-service/
Apr 23, 2018 · Highlights 5 main areas on the mind of every customer service business leader. ... Wealth Management ... AI will become an indispensable tool for the customer service professional of the future.Author: Mikhail Naumov
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