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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
It is within this atmosphere that the service and support industry is encountering dual, counter-balanced forces that will shape its future: Automation. The customer experience.
https://blog.gotoassist.com/2018/10/16/welcome-to-the-future-of-it-support-introducing-rescueassist/
Oct 16, 2018 · Welcome to the Future of IT Support: Introducing RescueAssist. The job of the IT support professional is not an easy one. IT help desks are tasked with keeping employees secure and productive no matter where they are or what device they are using– all while battling shrinking budgets and ever changing compliance parameters.
https://www.servicedeskinstitute.com/2018/02/07/future-support-now/
Therefore it is crucial that support organisations and service desks prepare for the future, now. Do more with what you have! As our industry transforms and matures, last century standards for cross-team communication become less and less efficient and certainly can’t keep up with today’s fast paced environment requirements.
https://www.cognizant.com/perspectives/future-of-it-support-so-long-help-desk-hello-service-desk
Mar 19, 2015 · Future of IT Support: “So Long, Help Desk. Hello, Service Desk!” Cognizant In other words, the service desk will have additional gadgets to manage, not …
https://www.itbusinessedge.com/slideshows/five-trends-shaping-the-future-of-it.html
Redefining the Future of IT. Click through for five technology and operational trends that will help corporate IT organizations deliver better business outcomes via the optimal use of technology, as identified by Sarah Lahav, CEO of SysAid Technologies.
https://www.helpscout.com/helpu/future-of-customer-support/
The future of customer support is unification and personalization: bringing together everything we know about the customer to personalize the customer support experience. Customers leave a trail with all kinds of different services used by businesses, from Shopify to Twilio to Wistia.Author: Scott Tran
https://www.computerweekly.com/news/2240209132/Future-Gazing-The-Future-of-IT-in-2020
In the future, the role of the CIO will be less about controlling and more about enabling the rest of the business to use technology in a more effective way.
https://community.spiceworks.com/research/future-of-it
IoT: The future is now… Of all the technologies we asked IT pros about, IoT offers the most for businesses right now. Looking ahead 3–5 years, IoT devices and AI technology is expected to have the biggest impact in the workplace with 80% of IT pros saying IoT devices will be useful to their business practices and nearly 60% saying the same for AI.
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