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https://bizfluent.com/about-6519725-importance-customer-service-policies.html
Customers Expect Good Service. Customers demand to be treated like their money matters. Having a policy is a pre-requisite to business. Just providing a body in a store to answer questions or having enough staff in a call center to answer calls quickly will go unnoticed.
https://business-finance.blurtit.com/3555850/describe-why-organisation-procedures-are-important-to-good-customer-service
In any customer-based organization, the customer should be the whole point of the operation, so all procedures and actions within the organization should have the aim of improving customer service. For example, the way the company collects payments or deals with orders is an organizational procedure, but clearly the point of the procedure is to serve the customer.
https://www.powerdms.com/blog/following-policies-and-procedures-why-its-important/
May 02, 2018 · Policies and procedures are an essential part of any organization. Together, policies and procedures provide a roadmap for day-to-day operations. They ensure compliance with laws and regulations, give guidance for decision-making, and streamline internal processes.
https://business-finance.blurtit.com/3581059/describe-the-organisational-practices-and-procedures-that-relate-to-your-work-in-customer
Answer (1 of 2): When it comes to delivering good customer service you should always adhere to the practices and procedures of your organization by following certain guidelines. For example:- In line with company policy, treat the customer as you have been trained to do so.
https://bizfluent.com/info-8355909-customer-service-procedures-processes.html
An efficient customer service department is able to resolve customer issues quickly and create a high level of satisfaction. Part of what makes a customer service department efficient is the implementation of good customer service procedures and processes. Create sensible procedures, and develop a training program ...
https://careertrend.com/about-5182886-customer-service-policies-procedures.html
Dec 31, 2018 · Write new customer service policies and procedures every year there is a meaningful change to the objective of the job. Gain input from external and internal customers. The external customers are the people who buy the product, while internal customers are employees of the company.
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