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https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Tier III or Level 3, is the uppermost level of support in a technical support model accountable for resolving the most difficult problems. It is also known as back-end support, level 3 support, high-end support and many other titles. The title denotes expert level support for troubleshooting.
http://www.thirdlevelsupport.com/
Third Level Support specializes in dealing with issues that leave most technicians and helpdesk personnel stumped. Third Level Support has advanced troubleshooting tools and techniques that solve most problems in a matter of just a few minutes.
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
End Notes: Now this list is not definitive by any means. The role of individuals will of course vary from company to company. In some companies one person will do all of these roles, whilst is others the roles will be extensively seperated to where you will have a whole 1st Line Support desk team, with gradually increasing teams of individual expertise at the 2nd and 3rd line levels.
https://www.cfsnwmi.org/thirdlevel/
Third Level offers guidance for youth and young adults as they navigate life’s challenges. We help… Teens who are “couch surfing” and need somewhere to stay. Older youth who are on their own, trying to make it in the world. Those needing free legal advice. Teens struggling with substance abuse issues
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