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https://www.riministreet.com/
Rimini Street (NASDAQ: RMNI) is the global leader in providing third-party enterprise software support services to over 2,000 active clients. We enable licensees of Oracle, SAP, IBM, Microsoft and other enterprise software to enjoy ultra-responsive support, save up to 90 percent on total support costs and free up funds to drive innovation.
http://www.oracle.com/us/corporate/analystreports/idc-third-party-software-support-4173406.pdf
However, third-party enterprise software support providers also include a notable feature: most offer direct access to a personal support engineer for the majority of support interactions.
https://spinnakersupport.com/third-party-support/
Third-Party Software Support Defined Third-party support is a direct replacement of vendor support by a company that is not the original software publisher.
http://www.baselinemag.com/it-services/third-party-software-support-pros-and-cons
Third-party support providers often promise enterprise software support for a lot less than vendors such as Oracle, Microsoft and SAP charge annually. This can be compelling because software update and license support (SULS) annual fees typically range between 18 and 22 percent of the licensing fee.
https://www.idc.com/getdoc.jsp?containerId=US43312917
This IDC Perspective reveals what to consider when evaluating third-party support providers for enterprise software. "While most enterprises are devoting significant resources to digital transformation initiatives, replacing existing IT infrastructure is not an option for most enterprises.
https://aws.amazon.com/premiumsupport/plans/enterprise/
Third-Party Software Support - Guidance, configuration, and troubleshooting of AWS interoperability with many common operating systems, platforms, and application stack components. Proactive Support Programs – Included access to Well-Architected Reviews, Operations Reviews, and Infrastructure Event Management.
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