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https://www.31west.net/call-center-information/support-levels/
Tier-3 (T3) or Level-3 (L3) Support This is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support or support line 3 denoting expert level troubleshooting and analysis methods.4.8/5(5)
https://freshservice.com/itsm/three-tier-support-vs-swarming-blog/
Traditional three-tiered IT support: The three-tiered support model gained prominence with the growth of ITIL. ITIL defines organizing your IT support into 3 main pillars – the service desk (a single point of contact for end users), technical teams (server, database teams), applications & IT ops team.
http://www.icscarwashsystems.com/TechnicalSupport/
Three Tiers of Technical Support ICS is committed to maintaining the highest level of customer satisfaction by providing quality solutions to customer issues at all levels. Our three-tiered support system is structured based on the ITIL service-level management program.
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