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https://www.glassdoor.com/Salaries/tier-ii-technical-support-salary-SRCH_KO0,25.htm
How much does a Tier II Technical Support make? The national average salary for a Tier II Technical Support is $35,450 in United States. Filter by location to see Tier II Technical Support …
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://www.dice.com/jobs/detail/Tier-II-Desktop-Support-ActioNet-Silver-Spring-MD-20901/RTX156f3f/1761
The Tier II Desktop Support will be part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL framework. This role is responsible for providing support for approximately 900 end users on a variety of issues. You are responsible for identifying, researching, and resolving technical problems.
http://icenet.net/consumer-tech-support/tier-1-2-3-support.php
Tier 1 / 2 / 3 support, Consumer Technical Support, consumer tech support, icenet, soho and smb market, desktop operating systems, applications, devices, networking, security, internet and web related technologies, it helpdesk, support agent profile, customer demarcations, support perspective, support characteristics, support interaction, service levels
https://www.indeed.com/q-Tier-2-Technical-Support-Specialist-jobs.html
Tier 2 Tech Support Specialist*. The Tier 2 Tech Support Specialist provides a high level of hardware and systems support for Righthand IT. Sponsored · 13 days ago · Save job IT Support Specialist Level 2 - Microsoft Cloud (Office 365/...
https://answers.yahoo.com/question/index?qid=1006040421375
Apr 03, 2006 · TIer or level II support is someone with more training that can access the equipment at the ISP and can perform tests and check configuration …
http://www.city-data.com/forum/computers/996355-tier-2-tech-support-must-knows-2.html
Jun 09, 2010 · "Level 2(L2) This is a more in-depth technical support level than Tier I containing experienced and more knowledgeable personnel on a particular product or service. It is synonymous with level 2 support, support line 2, administrative level support, and various other headings denoting advanced technical troubleshooting and analysis methods.
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