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https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Support methodology and Hand over methods to the next level. Tier I or Level 1, is the first support level accountable for basic issues. It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function. The job of a Tier 1 support is to gather the customer’s data and to determine the issue.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Tier 3 – Developer or Vendor Support. Tier 3, third line support (usually a development team or a vendor), accepts any incoming escalation from tier 2 and assigns a resource to resolve the issue. Once the issue is resolved, tier 2 is notified, as well as the service desk, who closes the ticket with the customer.
https://www.facebook.com/TIERSupportServices/
TIER Support Services Ltd., Kelowna, British Columbia. 347 likes · 31 were here. Check us out on-line at www.tier.ca5/5(8)
https://www.microsoft.com/en-us/industry/services/support
Select from a wide range of short-term support services aligned to your IT lifecycle and existing standards. Available for enterprise and partner organizations, these proactive services target specific needs related to the development and management of your Microsoft technology-based workloads.
https://www.31west.net/call-center-information/support-levels/
This is a more in-depth technical support. Tier-2 support levels cost more than tier-1 as the support reps are more experienced and knowledgeable on a particular product or service. It is synonymous with level-2 support, administrative level support denoting advanced technical troubleshooting and analysis methods.4.8/5(5)
https://aws.amazon.com/premiumsupport/pricing/
When you prepay for Savings Plans, Reserved Instances, and Nodes for Amazon EC2, Amazon RDS, Amazon Redshift, Amazon ElastiCache, Amazon Elasticsearch, Amazon DynamoDB (and any other AWS Services for which such reserved resources exist) and are enrolled in a paid AWS Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees …
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · Issues or requests that are forwarded to Tier-4 support are monitored by the organization till the resolution. Tier-4 IT Support Staffing Requirement: Preferred suppliers and business partners providing support and services for products/components that are not directly supported by your company but essential for providing services to customers.
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
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