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https://www.howtogeek.com/170740/the-best-tools-to-easily-perform-remote-tech-support/
Dec 07, 2017 · TeamViewer is the remote support tool of choice for many geeks. It can be used in several different ways. You can direct your partner to download the TeamViewer QuickSupport application, which can run without administrator access or any system configuration. It will give them a session ID and password that they can give to you, allowing you to easily remotely connect from your …
https://www.helpscout.com/helpu/customer-support-tools-resources/
If you’re wondering which tools other successful support teams use to do their jobs, check out this inside look at the tools companies such as Basecamp, Cozy, Loco2, and Trello have chosen for their custom, multi-channel support stacks. Also, Respond by Buffer offers a well-curated roundup of customer support tools.Author: Emily Triplett Lentz
https://www.thinkhdi.com/library/infographics/tools-technical-support.aspx
Support organizations have come a long way with the tools used for providing end-user support. In the past decade, support teams have witnessed a cycle involving increased customer expectations, a need to meet increased expectations, and advancements in technology to help support teams meet customer expectations, which, in turn, leads to further increases in customer expectations.
https://www.techrepublic.com/blog/10-things/10-favorite-freeware-tools-for-it-pros/
The best four-letter word is free-- especially for IT pros.And these days, with so much open source tech around and so much good will toward developers who offer astounding and useful freeware ...
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