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https://www.revechat.com/blog/customer-service-trends/
Some of the customer service trends that companies can currently rely on include, but aren’t limited to: Data analytics (especially predictive analysis). Cybersecurity to keep user’s data safe. Augmented reality to make things fun. Round the clock l ive chat customer support. Omnichannel ...
https://www.proprofs.com/c/customer-support/top-3-customer-support-trends-2018/
Nov 17, 2017 · Here are the 3 trends that will start impacting Customer Support in 2018. Artificial Intelligence - AI is already becoming a hot button in the service industry. AI is being leveraged to handle initial triage in IT support and auto-routing of requests based on entire text and not just a tag or filter.
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