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https://www.slideshare.net/usmanmukhtar583671/user-support-system-in-hci
Feb 19, 2015 · user support system in HCI 1. Human computer interaction. 2. Presenter’s Usman Mukhtar 125/046 Shahbaz Khan 141/030 3. Contents • User Support System • RequirementsOf User support System • ApproachesTo User Support System • AdoptiveHealth System • Design For User Support System 4.
https://www.coursehero.com/file/14742946/HCI-Lecture-16-User-Support/
View Notes - HCI Lecture 16 User Support from COMPUTER S 2304 at Jomo Kenyatta University of Agriculture and Technology. Lecture 16 user support Todays Outline Users have different requirements
https://www.slideshare.net/alanjohndix/hci-3e-ch-11-user-support
Jun 01, 2009 · Chapter 11: User support from Dix, Finlay, Abowd and Beale (2004). Human-Computer Interaction, third edition. Prentice Hall. ISBN 0-13-239864-8.
https://www.nngroup.com/articles/novice-vs-expert-users/
Transaction throughput and the support of skilled users performing complex tasks became the goals of many human-computer interaction experts. Another classic example was the design of the "launch abort" button (and associated status tracking displays) for the mission director in the space program launch control center.
https://en.wikipedia.org/wiki/Human%E2%80%93computer_interaction
HCI differs from human factors and ergonomics as HCI focuses more on users working specifically with computers, rather than other kinds of machines or designed artifacts. There is also a focus in HCI on how to implement the computer software and hardware mechanisms to support human–computer interaction.
https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed/human-computer-interaction-brief-intro
Human-computer interaction (HCI) is an area of research and practice that emerged in the early 1980s, initially as a specialty area in computer science embracing cognitive science and human factors engineering. HCI has expanded rapidly and steadily for three decades, attracting professionals from many other disciplines and incorporating diverse concepts and approaches.
https://www.cs.auckland.ac.nz/courses/compsci345s1c/lectures/2004/Lecture%2017%20User%20support.pdf
User support • Issues – different types of support at different times – implementation and presentation both important – all need careful design • Types of user support – quick reference, task specific help, full explanation, tutorial • Provided by help and documentation – help - problem-oriented and specific
https://www.hcibook.com/e3/exercises/ex11.6
HCI book > exercises > 11. user support > ex. 11.6. text only. exercises . 11. user support . EXERCISE 11.6. What are the four main types of help that users may require? For each type, give an example of a situation in which it would be appropriate. answer available for tutors only ...
https://www.cs.cmu.edu/~bam/uicourse/special/
What is the Usability Engineering Process, and how can it help improve user interfaces? Why should companies employ people trained in user interface design? This talk will provide a quick overview of the challenges and opportunities in user interface design and implementation, also called Human-Computer Interaction.
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