Unity Connection Dtmf Support

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Cisco Unity with CallManager Problem with DTMF - Cisco

    https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity/12504-unity-cm-dtmf-prob.html
    Feb 02, 2006 · When Cisco Unity calls a phone on the PSTN for message notification, it prompts the called party to enter information via DTMF. In some cases, Cisco Unity ignores the digits entered and acts as if there was no response. Though this symptom is with Cisco Unity, the problem is actually a faulty gateway configuration.

Troubleshooting Guide for Cisco Unity Connection Release ...

    https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/troubleshooting/guide/b_12xcuctsg/b_12xcuctsg_chapter_011.html
    Jul 19, 2019 · Unity Connection Not Responding to Key Presses. When Unity Connection is integrated with Cisco Unified Communications Manager using SCCP, Unity Connection may not respond to key presses. In such situations, DTMF digits are not recognized when …

Cisco Unity Connection doesn't recognize DTMF buttons when ...

    https://community.cisco.com/t5/ip-telephony-and-phones/cisco-unity-connection-doesn-t-recognize-dtmf-buttons-when/td-p/2417910
    Nov 13, 2013 · When I dial the Unity Connection AutoAttendant and hear the recording (Press 1 for Sales Press 2 for Support, etc... there is no response when I press any of the DTMF buttons to reach the different departments. It just keeps playing the recording. I created a System Call Handler for the Auto Attendant recording. under EDIT - GREETINGS - ALTERNATE, I unchecked the box to Ignore Caller …

Solved: DTMF to Unity Not Working if Call Origi... - Cisco ...

    https://community.cisco.com/t5/ip-telephony-and-phones/dtmf-to-unity-not-working-if-call-originates-from-mobile/td-p/3065206
    Our set-up is like ITSP>>(sip)>>Cube>>>CCMv4>>(sccp)>>Unityv4. All calls inbound and outbound are working. However, when a call from mobile calls our Unity voicemail pilot, it doesnt recognize the digit they pressed. It works if call originates from landline. DTMF-relay was set to rtp-nte originally on our inbound and outbound dial-peers.

Unity Connection: Restriction Tables Effect on 'Transfer ...

    https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/117554-technote-restrictiontable-00.html
    Mar 27, 2014 · The user is able to hear/modify the Alternate Extension Option via TUI only when the administator enables this option via the Cisco Unity Connection Administration page. Limitation. After the number is defined by the user, it is not checked against the restriction table when the actual call transfer takes place.

No DTMF to Unity Connection from PSTN - Cisco Community

    https://community.cisco.com/t5/ip-telephony-and-phones/no-dtmf-to-unity-connection-from-pstn/td-p/2853367
    No DTMF to Unity Connection from PSTN Need another set of eyes to provide a little guidance on an issue I am having. Calls from PSTN to CUC doesn't have working DTMF.

DTMF from 9971 to Unity Connection - Cisco Community

    https://community.cisco.com/t5/ip-telephony-and-phones/dtmf-from-9971-to-unity-connection/td-p/1777954
    Oct 12, 2011 · 9951 phone not sending all voice mail pin digits (DTMF) to Unity Connection when dialing the pin number quickly. A packet capture from the back of the phone shows that the phone is sending SIP NOTIFY messages (KPML) with all the digits, but one of the digits has no corresponding RTP RFC2833 digit leaving the phone.

SIP and DTMF Issues : Cisco

    https://www.reddit.com/r/Cisco/comments/2ovfw6/sip_and_dtmf_issues/
    I have been tasked with adding new Call Handlers in our Unity Connection to handle automated attendants for multiple locations. The extensions, recordings, menu options work great internally, however we are having DTMF issues from outside callers (recording keeps playing, caller input isn't recognized).



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