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https://www.uscloud.com/microsoft-unified-support-vs-premier-support/
MICROSOFT UNIFIED SUPPORT VS. PREMIER SUPPORT Compare Microsoft Unified Support to MS Premier Support features and cost. See if the new Unified …
https://www.vmware.com/support/services/premier-support.html
AT A GLANCE. VMware Premier Support is offered as a supplement to the VMware Production Support and Subscription Service. This service is designed for customers who need access to senior-level, proactive support staff to keep their virtual infrastructures up and running 24x7.
https://redmondmag.com/articles/2017/12/12/microsoft-unified-support-costs.aspx
Dec 12, 2017 · The older Premier Support plans typically tasked organizations with tallying up their available "problem resolution" or "reactive" support hours each …
https://serviceshub.microsoft.com/support/contactsupport
The Services Hub helps customers stay connected and be proactive by providing visibility into their Microsoft products and services, training and support resources customized for them, and solution monitoring to help prevent and resolve issues faster.
https://www.uscloud.com/microsoft-premier-support-portal/
Microsoft has rolled out its biggest change to support in two decades, shifting its Premier Support portal customers to Unified Support. The new Unified support model includes unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000.
https://rcpmag.com/articles/2017/12/13/price-hikes-microsoft-unified-support.aspx
Dec 13, 2017 · The older Premier Support plans typically tasked organizations with tallying up their available "problem resolution" or "reactive" support hours each …
https://www.distilnfo.com/itadvisory/2017/12/13/microsoft-unified-support-bringing-increased-costs-organizations/
Dec 13, 2017 · Microsoft’s Unified Support plan will replace other Microsoft technical support plans, including Premier Support, in about six months, and likely will result in substantial price increases for organizations. Those increased costs were estimated in a November report by Gartner Inc., written by Michael A. Silver and Dolores Ianni.
https://azure.microsoft.com/en-us/support/plans/premier/
For other languages and severities, support provided during local business hours. 2 15-minute initial response time is specific to “Azure Rapid Response.” Initial response time for other Premier packages is <1 hour. 3 The maximum severity (business impact) for Premier is “A” regardless of language.; Severity: A (highest level of impact ...
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