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https://en.wikipedia.org/wiki/Production_Support
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · Monitor production support issues and track their effects on the Team’s productivity. I.e. in the days following the resolution of a support issue, measure the cost of fixing the issue in terms of fewer User Stories completed, but also in associated costs, such as time deploying fixes and effects of multitasking on productivity.
https://www.quora.com/What-is-production-support
Aug 15, 2016 · To answer you , production support is providing assistance to actual users OR to the application. This basically includes following : Debugging codes in case any functionality is not working as expected wrt to Functional Solution Document and providing fix for the same.The fix may include adding few lines or blocks of codes in order to make the functionality work as expected.
https://www.greatsampleresume.com/job-responsibilities/production-support-responsibilities/
Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure. Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.
https://it.toolbox.com/blogs/fducros/production-support-what-do-you-mean-071306
Yes, there will be no need for production support if there is no system in production. So be great for your go-live. Yet, it does not mean you should underestimate the day after, for it will come at you with the power of 7,000 users, 30 interfaces, 100,000 transactions a day...
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
https://www.definitions.net/definition/Production%20support
A production support person/team is responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators. How to pronounce Production support?
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