User Support Ratio

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Deciding the proper user/IT support ratio - TechRepublic

    https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
    Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in your IT department, one of the hardest thing ...Author: John Sheesley

What is a reasonable end user/tech support ratio ...

    https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
    Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton

Users-to-tech support ratio ZDNet

    https://www.zdnet.com/article/users-to-tech-support-ratio/
    Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …

Staffing Ratios for Support: Not the Best Way!

    https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
    On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).

Staffing Desktop Support - BeyondTrust

    https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
    2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large organizations, those whose end-user populations exceed 10,000, the support ratio jumps to 800 to one. Staffing Desktop Support MARCH 2013 DESKTOP SuPPOrT

The Ideal Ratio of Techs to Users

    https://www.auvik.com/franklymsp/blog/tech-user-ratio/
    Sep 12, 2017 · The question usually comes from an overworked tech who’s drowning in tickets and trying to understand what’s considered a reasonable ratio. The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable.

Users-to-tech support ratio IT Benchmark Blog

    https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
    Dec 03, 2008 · CNET’s Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it. My name is Justine Nguyen, Director of Desktop Support here at CNET Networks, and I’m here to talk to you today about users to tech support ratio.

IT Matters: IT Support Staff/End User Ratio "Short of ...

    https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
    Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees.

IT Support to End-User ratio - Best Practices - Spiceworks

    https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
    May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.

How Many Help Desk Tier 1 Pros Do You Need? Robert Half

    https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
    How Many Help Desk Tier 1 Personnel Do You Need? By Robert Half February 14, 2017 at 3:00pm As your company grows, you need to maintain an appropriate level of help desk tier 1 staff to provide your employees with frontline support for basic computer and IT issues.



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