Using New Technology Customer Support

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How to Use Technology to Improve Customer Service Inc.com

    https://www.inc.com/guides/cust_tech/20909.html
    More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics and insight-driven marketing to improve ...

How Does Technology Improve Customer Service? Bizfluent

    https://bizfluent.com/about-5341221-technology-improve-customer-service.html
    Improved customer service and new technology go hand in hand. However, using technology doesn’t mean that your business no longer needs personable customer service representatives to nurture customer relationships. That kind of one-on-one relationship is more important than ever, and technology can help to make it more effective.

Improve Customer Experience With Better Mobile Support

    https://www.softwareadvice.com/resources/improve-cx-with-mobile-support/
    Dec 12, 2016 · Key Findings. Sixty-three percent of U.S. adults use mobile devices at least several times per month to seek customer support. Tech “early-adopters” aren’t the only ones who use mobile devices to seek service: even those who say they are “never first to buy new tech products” still seek mobile support more than once per month.



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