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https://www.inc.com/guides/cust_tech/20909.html
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics and insight-driven marketing to improve ...
https://bizfluent.com/about-5341221-technology-improve-customer-service.html
Improved customer service and new technology go hand in hand. However, using technology doesn’t mean that your business no longer needs personable customer service representatives to nurture customer relationships. That kind of one-on-one relationship is more important than ever, and technology can help to make it more effective.
https://www.softwareadvice.com/resources/improve-cx-with-mobile-support/
Dec 12, 2016 · Key Findings. Sixty-three percent of U.S. adults use mobile devices at least several times per month to seek customer support. Tech “early-adopters” aren’t the only ones who use mobile devices to seek service: even those who say they are “never first to buy new tech products” still seek mobile support more than once per month.
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