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https://www.inc.com/guides/cust_tech/20909.html
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics and insight-driven marketing to improve your customer care systems. There's no denying the fact that customer service is important to a small or mid-sized business.
https://bizfluent.com/about-5341221-technology-improve-customer-service.html
Improved customer service and new technology go hand in hand. However, using technology doesn’t mean that your business no longer needs personable customer service representatives to nurture customer relationships. That kind of one-on-one relationship is more important than ever, and technology can help to make it more effective.
https://www.zdnet.com/article/what-new-technologies-will-improve-customer-service/
Jun 28, 2016 · New technologies are raising consumer expectations when it comes to customer service, and companies will pay the price if they don't respond -- just ask Comcast. The company …
https://smallbiztrends.com/2017/05/improve-customer-service-through-technology.html
People often hesitate to ask for help; teaching your customers self-reliance through technology is a great component of a strong customer service platform. Now that your customers can access information via multiple avenues, customer service lines should be much shorter. Use your blog posts, podcasts and videos to teach and show your customers how to help themselves.Author: Megan Totka
https://www.forbes.com/sites/mikhailnaumov/2018/04/23/5-predictions-on-the-future-of-customer-service/
Apr 23, 2018 · Technology is playing a big role in this shift, with connected devices, automation, and artificial intelligence (AI) enabling organizations to better address their customers’ needs. Experts predict that by 2020, 85% of all customer service interactions …Author: Mikhail Naumov
https://biztechmagazine.com/article/2012/07/4-ways-technology-can-improve-customer-service
Make sure your business is using technology in a way that helps, not hinders, the customer experience. When it comes to using technology for business, it's easy to get distracted by the latest shiny new object.
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