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https://apps.support.sap.com/sap/support/knowledge/preview/en/1921400
Value added resellers (VARs) that have been certified as SAP Partner Center of Expertise (PCOE) are authorized to sell SAP VAR-delivered support to their end customers. Their duty is to provide product support (1st and 2nd level) to their end customers, and SAP will p
http://softwarenegotiation.com/wp-content/uploads/2017/01/sap-partneredge-var-delivered-support-specific-terms-and-conditions-us-english-v9-2015.pdf
SAP PartnerEdge VAR Delivered Support Specific Terms and Conditions enUS.v.9-2015 Page 2 of 16 “Top-Issue” means issues and/or failures identified and prioritized jointly by SAP and Partner in accordance with SAP standards which (i) endanger Go-Live of a pre-production system or (ii) have a significant business impact on a Production System.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2628152
Cannot use the Partner incident tiles any longer Understand the authorization ' Customer In cident Management (Partner) ' , specifically created for VAR-delivered support partner You cannot create, edit, send, view, close incident created for your end blocked
http://www.kaartech.com/blog/2017/10/02/understanding-sap-support/
Oct 02, 2017 · 5 SAP support offerings from SAP for On-Prem & Cloud customers, SAP Enterprise Support, SAP Standard Support, SAP VAR delivered support are explained here. Understanding SAP Support offering types & costing model .
http://a248.g.akamai.net/n/248/420835/f21af450a030bc20e92c5f8505bd8f1c74e9f5e80ca034ae8b9e6278ac40751a/sapasset.download.akamai.com/420835/agreements/leveled-partner-agreements/sap-partneredge-var-delivered-support-specific-terms-and-conditions-canada-english-v8-2015.pdf
SAP PartnerEdge . VAR Delivered Support Specific Terms and Conditions (“VAR Delivered Support Model”) Definitions and Interpretation . 1. Definitions “ Custom Code ” means software code which has been programmed either by Partner,Supported End User or any third party and not by SAP.
https://www.youtube.com/watch?v=Ej_J9NiwiPU
May 07, 2015 · Here at SAPPHIRENOW 2015, Hans Georg Uebe - Global Vice President Channel Expansion, GPO talks about the Partner ecosystem as well as the key benefits of the VAR-Delivered Support. 0:32 How can we ...Author: SAP Digital Business Services
https://partneredge.sap.com/content/partnerexp/en/library/assets/products/ent_mng/sao/support/pp_is_sap_delivered_support/_jcr_content/asset/file/file.res/SAP_delivered_Support_Overview.pdf
To ensure this, SAP offers an alternative to VAR-delivered support which is SAP-delivered support. Benefits for You and Your Customers New partners who may have limited experience in delivering support can opt to resell SAP-delivered support. Choosing this delivery model will allow new partners to keep on-boarding efforts to a minimum by ...
https://blogs.sap.com/2016/10/30/preparing-pcoe-customer-maintenance-agreement-compliant/
Oct 30, 2016 · SAP is responsible for other levels of support other than service level 3 – According to the support level definitions outlined in SAP PartnerEdge VAR Delivered Support Specific Terms and Conditions. Support agreement (former Exhibit 4), Appendix “Support Services”, the reseller is obliged to perform First and Second Level Support ...
https://searchitchannel.techtarget.com/definition/VAR
Aug 01, 2018 · VAR (value-added reseller): A VAR, or value-added reseller, is a company that resells software, hardware and networking products and provides value beyond order fulfillment.
https://en.wikipedia.org/wiki/Volt-ampere_reactive
In electric power transmission and distribution, volt-ampere reactive (var) is a unit of measurement of reactive power.Reactive power exists in an AC circuit when the current and voltage are not in phase. The term var was proposed by the Romanian electrical engineer Constantin Budeanu and introduced in 1930 by the IEC in Stockholm, which has adopted it as the unit for reactive power.
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