Find all needed information about Vmware After Hours Per Incident Support. Below you can see links where you can find everything you want to know about Vmware After Hours Per Incident Support.
https://store.vmware.com/store/vmware/en_US/pd/productID.125498800
Per-Incident Support is non-refundable. IMPORTANT: A VMware Customer Service Representative must work with you to ensure this After Hours Per Incident will be treated as Severity 1 with live transfer 30 minute response. The purchase of this incident alone does not automatically entitle you to this level of support.
https://www.vmware.com/support/services/incident.html
10 rows · VMware Per Incident Support is valid for one year after purchase during the General …
https://store.vmware.com/store/vmware/en_US/pd/productID.128993000
Per-Incident Support is non-refundable. IMPORTANT: A VMware Customer Service Representative must work with you to ensure this After Hours Per Incident will be treated as Severity 1 with live transfer 30 minute response. The purchase of this incident alone does not automatically entitle you to this level of support.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-per-incident-support-service-datasheet.pdf
VMware Per Incident Support Support as you need it VMware Per Incident Support is designed to meet the needs of individual consumers or customers with no or small data centers and software development organizations.
https://store-au.vmware.com/per-incident-support-workstation-player.html
VMware Per Incident Support is valid for one year after purchase and does not include product updates or upgrades. Per Incident Support is non-refundable; …
https://store-au.vmware.com/per-incident-support-vsphere-essentials.html
VMware Per Incident Support is valid for one year after purchase during the General Support phase and does not include product updates or upgrades. Per Incident Support is not available during the Technical Guidance phase.
https://store-au.vmware.com/per-incident-support-workstation-pro.html
VMware Per Incident Support is valid for one year after purchase and does not include product updates or upgrades. Per Incident Support is non-refundable; please see Terms and Conditions for details. Please note an Incident cannot be credited back or refunded even if the issue was resolved without help from technical support engineer (for example: finding the answer in the product documentation, …
https://www.vmware.com/pdf/techsupportguide.pdf
Per Incident support is available for VMware Workstation, VMware Fusion, VMware VirtualCenter for VMware Server, VMware ACE Starter Kit, and VMware Converter Starter Edition. Per incident support is available via phone or email with the exclusion of Fusion which is responded to via email. Per Incident support does not include
https://blogs.vmware.com/virtualreality/2010/02/when-comparing-vmware-vs-microsoft-costs-pay-attention-to-support-costs.html
Option 1 is to purchase more per-incident support at $259 per incident (business hours only) or $515 per incident (after hours support). Option 2, if they are a larger enterprise, is to buy Microsoft Premier Support, which costs $210/hour...
https://www.vmware.com/support/policies/severity.html
Hours of operation for vFabric Developer Support are 6 a.m. to 6 p.m. local time. Hours of operation for VMware IT Business Management and IT Financial Management are 8 a.m. to 5 p.m. (EST/EDT/GMT), except holidays.EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)
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