Find all needed information about Vmware Production Support Sla. Below you can see links where you can find everything you want to know about Vmware Production Support Sla.
https://www.vmware.com/support/services/production.html
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real …
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-production-support.pdf
VMware Production Support and Subscription Service Overview The VMware® Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization
https://www.vmware.com/support/vcloud-air/sla.html
Service Level Agreement Claims In order to request any Service Credit, you must file a support request at https://my.vmware.com within sixty (60) days of the suspected SLA Event. VMware will review the request and issue a Service Credit when VMware validates the SLA Event based on VMware…
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.
https://www.mychoicesoftware.com/products/vmware-vsphere-6-standard-production-support-subscription-1-year
Licensing price point is good for small businesses. VMware vSphere 6 Standard Production Support/Subscription, 1 Year is used to create and manage production virtual servers for numerous companies. The use of VMware is a wise choice over Microsoft's Hyper-V because of the vast number of IT professionals that know the product.4.7/5(3)
https://tenthirtyam.org/2013/04/29/vmware-global-support-services-changes-to-severity-2-production-support-entitlements/
Effective 22 April 2013, Severity 2 Production Support Entitlement SRs have moved to a call-back model. When contacting support at 877-4VMWARE on new and existing Severity 2 SRs, you will be provided with a call-back within the 4-hour Service Level Agreement. This already happens today for all Production Support Severity 3 and Severity 4 SRs.
https://www.vmware.com/support/services/basic.html
Overview. VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.
https://communities.vmware.com/thread/545452
Jan 03, 2017 · It all depends on what you or your team are responsible for. For us we are a vmware engineering team and the only support we do are the vcenters and psc's. Because of that we only have to provide an SLA on the vm container. For us a host being offline for 5 months does not matter that much as the VM is the main concern.
https://www.vmware.com/support/policies/saas-support.html
VMware is committed to rapid response of all Support Requests. All Severities can be logged with VMware on a 24 hours per day, 7 days per week, 365 days per year basis via phone or web. All Support Requests can be tracked online by the authorized technical contact who opened the Support Request.
https://www.vmware.com/support/policies/severity.html
Hours of operation vary for Per Incident Support of VMware Hypervisor (ESXi), VMware vSphere Essentials, VMware Workstation Pro, VMware vCenter Converter Standalon, VMware Fusion, Fusion pro and Workstation Player. Hours of operation vary for Complimentary Support of Workstation Pro, Fusion, Fusion Pro and Workstation Player.EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)
https://www.vmware.com/support/services/production.html
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-production-support.pdf
VMware Production Support and Subscription Service Overview The VMware® Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware’s industry-leading expertise in virtualization
https://www.vmware.com/support/vcloud-air/sla.html
In order to request any Service Credit, you must file a support request at https://my.vmware.com within sixty (60) days of the suspected SLA Event. VMware will review the request and issue a Service Credit when VMware validates the SLA Event based on VMware’s data and records.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.
https://docs.vmware.com/en/VMware-Cloud-on-AWS/services/com.vmware.vmc-aws.getting-started/GUID-5BE76DD4-AB0E-4514-846D-9D3CFA6DC07D.html
The Service Level Agreement (SLA) for VMware Cloud on AWS defines the service components that have an availability commitment as well as their associated targets. ... If you are eligible for an SLA credit, file a support ticket by selecting Support > Product Licensing.
https://www.mychoicesoftware.com/products/vmware-vsphere-6-standard-production-support-subscription-1-year
VMware vSphere 6 Standard Production Support/Subscription, 1 Year is used to create and manage production virtual servers for numerous companies. The use of VMware is a wise choice over Microsoft's Hyper-V because of the vast number of IT professionals that know the product.4.7/5(3)
https://tenthirtyam.org/2013/04/29/vmware-global-support-services-changes-to-severity-2-production-support-entitlements/
In an effort to improve the service level of Severity 1 Support Requests (SRs), provide more meaningful first response and increase the frequency of contact while working SRs, VMware Global Support Services (GSS) has made some service changes to better manage SRs proactively and ultimately improve your support experience.
https://www.vmware.com/support/services/basic.html
Overview VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.
https://www.vmware.com/support/policies/saas-support.html
VMware is committed to rapid response of all Support Requests. All Severities can be logged with VMware on a 24 hours per day, 7 days per week, 365 days per year basis via phone or web. All Support Requests can be tracked online by the authorized technical contact who opened the Support Request.
https://www.vmware.com/support/policies/severity.html
Production server or other mission critical system(s) are down and no workaround is immediately available. ... Hours of operation vary for Per Incident Support of VMware Hypervisor (ESXi), VMware vSphere Essentials, VMware Workstation Pro, VMware vCenter Converter Standalon, ...EMEA (Europe, Middle East, Africa): Mon–Fri, 7 a.m. to 7 p.m. (GMT/GMT+1)
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