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https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Generalist support knowledge and skills is cheaper and easier to deploy at tier 1 than more specialized technical and application resources. It is well documented and relatively straightforward to implement, as the structure of the service desk and other support functions have been included in official best-practice publications such as ITIL.
http://www.obvius.com/Support/Best_Practices
Welcome to the Best Practices > Support from Obvius Website page in the Support section of the Obvius Web Site, a leading energy solutions provider offering meters, wireless metering, data acquisition, software, and monitoring technologies. This section has the following description: This library contains best practices published by Obvius.
The Association of Support Professionals Top 10 Support Web Sites was a great process for our team to work through. Along with being a great opportunity to showcase the work of the many teams that contribute to our online support experience, the submission process itself helped in along some very well defined dimensions, where we stood among our peers.
https://mashable.com/2011/09/12/website-usability-tips/
Sep 12, 2011 · 7 Best Practices for Improving Your Website's Usability ... An eye-tracking study conducted by Nielsen revealed an eye-movement pattern that could further support this idea that web …Author: Jacob Gube
https://www.practice-web.com/
Welcome to Practice-Web Practice-Web is a comprehensive practice management solution designed for today’s modern dentist. Whether you are looking for effective scheduling, detailed charting, billing that improves your bottom line, or the best patient communication tools, we have your solution.
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