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https://www.cwjobs.co.uk/careers-advice/profiles/technical-support-helpdesk
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https://www.glassdoor.com/Interview/technical-support-interview-questions-SRCH_KO0,17.htm
Oct 08, 2015 · "Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go.
https://www.quora.com/Why-do-people-feel-a-technical-support-engineer-job-is-not-a-good-job
Aug 16, 2014 · It depends on the type of support provided and greatly on the company culture. An entry-level, Level 1 type support will typically be like an assembly line--take the call and do something with it quickly. I have had the privilege of working for at...
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Qualified tech support specialists are in demand, but the work is not easy, often requiring on-call or shift work. It is possible to spend a career in tech support, moving up to supervisor and management levels. Alternatively, technical support work can provide a firm foundation for careers in other fields that also involve extensive computer use.
https://www.educba.com/customer-support/
Here are some reasons why customer support is important in business today. Indicator to customer repurchase and loyalty; Customer satisfaction is the best indicator about the likelihood of a buyer to purchase your product or service in the future. You can ask your customers to rate the service satisfaction on a scale of 10.
https://cloud.google.com/support/
Explore support plans for GCP and G Suite. Prevent downtime, get more from your technology, and drive digital transformation with Google Cloud support.
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