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https://thoughtcatalog.com/mclevin/2012/03/what-to-do-when-an-indian-answers-your-tech-support-call/
Laying such accountability on a tech support rep will only cause them to lose focus on your software/hardware issue, thus driving up handle times and call costs for the company, who will respond by sending more U.S. jobs to countries with skilled but cheap labor to make up for the loss in profits you’re causing with your unfounded geopolitical diatribe.
https://www.quora.com/Why-are-there-so-many-tech-support-scammers-in-India
Feb 04, 2019 · Considering their population and that many tech companies have their tech support routed from there and the unemployment , why would you be surprised . It is a easy business for many people who have the knowledge learned from school or from past jobs .
https://www.reddit.com/r/explainlikeimfive/comments/3v4ev3/eli5_why_are_so_many_indian_people_in_tech/
Tech support is a relatively low-paid job that nonetheless requires qualifications and technical expertise. India has a large educated population who are willing to work for less money than westerners. They also speak English unlike the Chinese. If the Indian economy improves and more/better opportunities open up to graduates, expect the tech support industry to move elsewhere.
https://answers.yahoo.com/question/index?qid=20090724090529AAFP4Hy
Jul 24, 2009 · Best Answer: Much of the tech support is in India because labour is cheap there. Wages are cheap compared to many western countries across the board. Since it's easy to reroute calls from anywhere in the world, many large computer companies outsourced their IT to generic call centers in India in the late 90s.
https://www.outsource2india.com/services/technical_support_services.asp
Outsource Technical Support to India. Technical support services are being strategically outsourced to India as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.
https://www.ecommercetimes.com/story/32248.html
In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service.
https://www.ndtv.com/india-news/microsoft-sues-indian-company-for-technical-support-scam-720575
Dec 31, 2014 · Some international fraudsters are exploiting the tech-savvy reputation of Indians to trick computer users into giving them access to their machines by pretending to be from Microsoft.
https://en.wikipedia.org/wiki/Technical_support_scam
A technical support scam refers to any of class a telephone fraud activities in which a scammer claims to offer a legitimate technical support service, often via cold calls to unsuspecting users. Such calls are mostly targeted at Microsoft Windows users, with the caller often claiming to represent a Microsoft...
https://www.outsource2india.com/callcenter/site/technical-support.asp
India Technical support: Global Contact Centers. Evolving from simple call handling to business process reengineering, Outsource2india is building global contact centers for offshore Technical Support Services - with the technology and people skills to keep pace with this change.
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