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https://www.phaseware.com/phaseware-files-blog/phaseware-files-blog/bid/49259/what-is-level-zero-customer-support
Zero level customer support comes into play before all of the one-on-one interaction, when a customer is just starting to consider how a problem or concern could be resolved. Companies should be able to support the customer before they have even been contacted, so they have to be thinking ahead of game.
https://ayehu.com/what-is-zero-level-support-and-how-your-noc-can-benefit-from-it/
Jul 07, 2015 · It’s called zero-level support and it’s something that could potentially revolutionize your IT operations. Here’s how. Level 1 NOC operations is typically the first line of contact for the end-user when an IT problem arises.
https://searchcustomerexperience.techtarget.com/definition/level-of-support-support-level
Mar 01, 2007 · Each company decides how to organize its total technical support into levels and what to name them. Some companies name their levels of support basic and advanced. Others call them level 1, level 2, and level 3 or level A, level B, and level C.
https://www.thinkhdi.com/library/supportworld/2016/level-05-automation-support.aspx
But the Level 1 staff in the support center will only become involved if the automation cannot deliver the information or service the customer needs. Let’s call it Level 0.5 support. It’s some assistance and will likely be enough to keep most issues off the plates of the support analysts. If good Level 0 support keeps the simplest and most ...
https://www.physicsforums.com/threads/zero-level-help.56249/
Mar 04, 2012 · The problem is: A block of mass m slides at a speed v along a horizontal, smooth table. It next slides down a smooth ramp, descending a height h , and then slides along a horizontal rough floor, stopping eventually. If the zero level is a distance (2h/3) above the floor, what is the potential...
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 0 support – Automated or self-service solutions that users can access themselves without the aid of the Help Desk. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup. Level 0 support is performed without the aid of a Help Desk technician.
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https://zero-in.com/services/technical-support
Throughout your digital signage project, Zero-In provides comprehensive technical support that your brand can trust. We are here for you 24/7. Throughout your digital signage project, Zero-In provides comprehensive technical support that your brand can trust. We are here for you 24/7.
https://www.zerohedge.com/
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