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https://www.dell.com/downloads/global/services/prosupport/en/mission_critical_prosupport.pdf
You can choose from 2-, 4- or 8-hour onsite parts and or labor. Rely on Dell’s proven and reliable Critical Situation Process to get you back up and running fast. kEY FEATURES OF DELL PROSUPPORT MISSION CRITICAL OPTION • Onsite Response – 2-Hour, 4-Hour or 8-Hour onsite service1 with 6-hour hardware repair available 24x7, including
http://i.dell.com/sites/content/shared-content/services/de/Documents/prosupport-mission-critical.pdf
von Platin Plus sind nun über die Option Dell ProSupport Mission Critical (geschäftskritischer Support) verfügbar. Diese Funktionen umfassen Verfahren für kritische Situationen mit Schweregrad 1, Einsatz in Notfällen, Problemreplikation in Simulationslaboren und Vor-Ort …
https://www.dell.com/downloads/ap/services/Dell_ProSupport_for_IT.pdf
Emergency Dispatch for Mission Critical Severity Level 1 issues: Supported Products with both a Dell ProSupport for IT and Dell ProSupport Mission Critical contract with 2-hour or 4-hour on-site response will have an on-site technician dispatched, if necessary, in parallel with telephone-based troubleshooting.
https://www.connection.com/product/dell-1-year-parts-to-3-year-prosupport-mission-critical-4-hour/809-1594/32047399
ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity. Mission Critical is a rapid resolution option, giving 4 hour parts and/or labour response. Rely on Dell EMC to get you back up and running fast.
https://www.businessdirect.bt.com/products/dell-2yr-prosupport-and-4hr-mission-critical-92164815-7W55.html
Dell 2Yr ProSupport and 4hr Mission Critical (92164815) at great prices. Full product description, technical specifications and customer reviews from BT Business Direct
https://www.experts-exchange.com/questions/26750599/What's-the-difference-in-these-2-dell-warrantee-options.html
Can anyone cut through the BS that Dell salespeople push and explain the difference in these - what's non-mission critical vs. mission critical mean? 3 Year ProSupport and Mission Critical 4HR 7x24 Onsite Pack [add $1,015.00] 3 Year ProSupport 4HR 7x24 Onsite: Non Mission Critical [add $715.00] what do you get for that extra $300?
https://itprice.com/dell-price-list/prosupport%20mission%20critical%204%20hour%20onsite%20service.html
ProSupport Plus: Mission Critical 2-Hour 7x24 Onsite Service with Emergency Dispatch and 6 hour Repair. 2 Years Extended $9,094.00
https://www.dellemc.com/en-us/services/support-services/prosupport-enterprise-suite.htm
Dell EMC ProSupport Enterprise Suite professional IT support helps reduce IT complexity and control costs. ... Transform your mission-critical applications with enterprise-class cloud and services. ... Optimize your critical systems and free up staff to innovate the business.
https://www.officegear.co.za/shop/it/warranty-extension/dell/3yr-prosupport-4h-mission-critical-4
https://community.spiceworks.com/topic/81600-dell-pro-support-for-it
Nov 11, 2009 · Yeah, its the only way you are going to get 7x24 support, so it is kind of necessary for servers, but not for desktops or laptops IMO. I don't go with the Mission Critical option even on my critical servers though. I go with 4 hour 7x24 Non mission critical Pro Support. I could never get a clear answer on exactly what Mission Critical gives you.
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