24x7 Problem Resolution Support

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Microsoft Software Assurance - Support Incident Submission

    https://support.microsoft.com/en-us/help/4493586/microsoft-software-assurance-support-incident-submission
    Mar 19, 2019 · Your organization’s Software Assurance benefits administrator receives an Access ID after clicking “Activate” on the 24x7 benefit in the Volume Licensing Service Center (VLSC). If the administrator has not yet activated the 24x7 benefit in VLSC, there may be a delay of up to 48 hours before your 24x7 benefit can be used.

FAQ: Software Assurance Benefits Microsoft Volume Licensing

    https://www.microsoft.com/en-us/licensing/licensing-programs/faq-software-assurance
    Initiate a Problem Resolution Support Incident at Microsoft Assisted Support. Initiate a problem resolution request through the Microsoft Support website. Although access to this electronic support site is available 24 hours a day, 7 days a week, electronic or web-based support responses will …

Software Assurance by Product Microsoft Volume Licensing

    https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-by-product
    24x7 Problem Resolution Support provides around-the-clock phone support. This direct connection to Microsoft anytime a support need arises can help you maximize uptime, lower support costs, and enhance IT productivity by reducing time spent troubleshooting and resolving issues.

HOWTO: Use Microsoft Software Assurance 24×7 Problem ...

    https://kurtsh.com/2018/08/07/howto-use-microsoft-software-assurance-24x7-problem-resolution-support-incidents/
    One of these beneftis is “24×7 Problem Resolution Support incidents”, which provide the user with the ability to call in for technical support on an issue. These are valuable and are worth upwards of $500 per incident. WHY or WHY NOT USE SAB 24×7 PROBLEM RESOLUTION SUPPORT (PRS) INCIDENTS

VLSC Software Assurance Guide - support.microsoft.com

    https://support.microsoft.com/en-au/help/4016988/vlsc-software-assurance-guide
    To set up 24x7 Problem Resolution Support through the VLSC. Sign in to the VLSC. Select Software Assurance from the top menu. Select 24x7 Problem Resolution Support. This will take you to the Manage Software Assurance Benefits page. Select the LicenseID for which you want to manage 24x7 Problem Resolution Support. This will take you to the ...

General Question about 24x7 Problem Resolution Support - Phone

    https://social.technet.microsoft.com/Forums/itmanagement/en-US/23343628-0bac-4aa7-a2de-65602b6bf841/general-question-about-24x7-problem-resolution-support-phone
    Microsoft sent me a SA Benefits at a glance and says I have: 27 - Total 24x7 Problem Resolution Support Does this mean I have support for: 27 issues (from end to end - until resolved)? 27 Hours? 27 Days? I can't seem to find a clear answer on what the total of 27 means for my support.

[SOLVED] Microsoft SA (Software Assurance) - 24x7 Support ...

    https://community.spiceworks.com/topic/113553-microsoft-sa-software-assurance-24x7-support
    Oct 14, 2010 · Just to clarify a bit, you can get 24x7 support as part of SA but you have to be spending a *lot* of money. Normally if you need to get support from MS for something it generally has to be a major problem, they aren't really there for day to day common problems, thats …

myEA Software Assurance 24x7 Problem Resolution ...

    https://www.uk.insight.com/en-gb/myea/software-assurance-benefits/support
    24x7 Problem Resolution Support provides phone support 24 hours a day, seven days a week. This direct connection to Microsoft anytime a support need arises—for almost any product—can help you maximise uptime, lower support costs and boost IT productivity by reducing time spent troubleshooting and resolving issues.

Microsoft Volume Licensing - Product Licensing Search ...

    https://www.microsoftvolumelicensing.com/Appendix.aspx
    24x7 Problem Resolution Support. Customers (other than Academic Select License, Select Plus for Academic, Academic Open License, Campus and School Agreements and Open Value Subscription – Education Solutions customers) with SA coverage are eligible for 24x7 Problem Resolution Support.

24×7 Problem Resolution Support Licensing Savvy

    https://licensingsavvy.wordpress.com/tag/24x7-problem-resolution-support/
    May 12, 2012 · Posts about 24×7 Problem Resolution Support written by SMeacham. Microsoft 24×7 PRS or ” 24×7 Problem Resolution Support” is the support for Microsoft products thats included the in the purchase of Software Assurance for particular products.



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