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https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
http://gibsontechsolutions.com/service/managed-it-services/
Managed IT Services Our Managed Service 8x5x4 Support offers our clients with access to Gibson Technology Solutions' computer and networking expertise. 8x5x4 Support services means: 8 hours of availability during business hours (9am – 5pm), 5 days a week …
https://www.hardwaresupport.eu/en/service-sla/
Hardware Support is a unique company with a focus on the sale of new and refurbished IT hardware. Our company buys, sells, creates configurations, provides leasing, rents products from companies such as Cisco, Sun, HP, IBM, EMC, HITACHI and much more.
https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
Cisco SMARTnet and Support Levels. SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover. Confusingly all SMARTnet contracts provides 24 x 7 access...
https://en.wikipedia.org/wiki/Product_support
Product support is a service provided by many vendors of various products, primarily electronics, that provides the end-user with a resource for information regarding the product, and help if the product should malfunction. Product-support information can be found in most manuals for products via a phone number, web site address, or physical location.
https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/SMARTnet.pdf
SMARTnet Onsite 8x5x4: • Four Hour Response for Remedial Hardware Maintenance service between 9:00 a.m. and 5:00 p.m. Depot Time the same Business Day, together with parts, labor and materials, provided Cisco's determination that on-site service is required …
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
SU2 – SMARTnet for Intrusion Prevention Systems (8X5X4) – Advance Replacement on a Four-Hour Response basis between 9:00 a.m. and 5:00 p.m. Depot Time the same Business Day, provided Cisco’s determination of the failed Hardware has been made before 1:00 p.m., Depot Time. If Customer makes a request after 1:00 p.m.
http://gibsontechsolutions.com/service/managed-it-services/
Managed IT Services Our Managed Service 8x5x4 Support offers our clients with access to Gibson Technology Solutions' computer and networking expertise. 8x5x4 Support services means: 8 hours of availability during business hours (9am – 5pm), 5 days a week (Monday – Friday) with a 4 hour response time.
http://gibsontechsolutions.com/services
Services Managed IT Services Our Managed Service 8x5x4 Support offers our clients with access to Gibson Technology Solutions' computer and networking expertise. 8x5x4 Support services means: 8 hours of availability during business hours (9am – 5pm), 5 days a week (Monday – Friday) with a 4 hour response time.
https://www.ithsc.com/ciscohardwaremaintenance/smartnet.php
Cisco SMARTnet and Support Levels. SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover. Confusingly all SMARTnet contracts provides 24 x 7 access...
http://media.gswi.westcon.com/media/ServicesGuide1.6.pdf
Partners must provide 8x5 technical support to customers and are encouraged to offer their own unique services on top of the Cisco platform. Smart Care pricing is banded - based on the number and complexity of devices on the Cisco network.
https://www.fortinet.com/support/support-services/forticare-support.html
Two levels are available: 24x7 and Advanced Support Engineering (ASE). FortiCare device-based support is the foundation of the support services, providing firmware updates, technical support, and foundational FortiGuard subscriptions for dynamic policies.
https://www.hardwaresupport.eu/en/service-sla/
Hardware Support is a unique company with a focus on the sale of new and refurbished IT hardware. Our company buys, sells, creates configurations, provides leasing, rents products from companies such as Cisco, Sun, HP, IBM, EMC, HITACHI and much more.
https://community.cisco.com/t5/operations-exchange/service-description-of-pss-onsite/td-p/2528984
Assuming that the partner is responsible for providing an onsite technician, does this mean that for 24x7x4 support, the Partner will send a technician onsite within 4 …
https://www.ithsc.com/ciscohardwaremaintenance/Cisco_SMARTnet_Types.php
Hardware and Software Support Replacement Hardware by Next Business Day. Major and maintenance releases of Cisco IOS software; 24 x 7 Access to TAC
http://www.trinito.com/SMARTnet.htm
The first part of the description '8x5' and '24x7' refers to the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover. Confusingly all SMARTnet contracts provide '24 x 7' access to the Cisco TAC.
https://www.provista-uk.com/wp-content/uploads/2018/04/Provista-Pro-Care-Support-Terms-2018.pdf
normal methods via email or telephone and the NOC will supply a support ticket number for tracking. The service will only be available for services or devices which are agreed in the Provista Service Definition Document (SDD) and have been pre-configured and are in a current working state and accessible to the network.
http://supporttrack.com/faq.html
1) What is a manufacture support contract? A manufacturer support contract is an agreement between the original equipment manufacturer (OEM) such as HP, Dell, Cisco, etc. and the owner of that equipment (end user) that commonly provides three key benefits to an end user.
https://www.quora.com/Which-is-correct-your-love-and-support-means-a-lot-to-me-or-your-love-and-support-mean-a-lot-to-me
Your love means a lot to me. The subject is love, and it is singular. Your support means a lot to me. Same reasoning. He means well. Singular. Same reasoning. They mean well. Plural, so use mean. Love + support = multiple subjects = plural, so use...
https://www.checkpoint.com/support-services/support-plans/
With a full range of support programs for customers and partners, Check Point Support is committed to helping you maximize your technology to gain a competitive advantage in your business. Direct Enterprise Support offers direct support from the Check Point experts to …
https://azure.microsoft.com/en-us/support/plans/
Business hours access 1 to Support Engineers via email: 24x7 access to Support Engineers via email and phone: 24x7 access to Support Engineers via email and phone: 24x7 access to Support Engineers via email and phone: Who Can Open Cases: Not available Unlimited contacts / unlimited cases: Unlimited contacts / unlimited cases
https://support.microsoft.com/en-us/help/10736/windows-what-does-it-mean-if-not-supported
May 22, 2019 · What does it mean if Windows isn't supported? Content provided by Microsoft. Applies to: Windows XP Windows Vista. Select Product Version. ... When does support end for my version of Windows? Check the end-of-support dates for your version of Windows.
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.
https://www.support.hp.com/
Find and contact HP customer support and services, download drivers, diagnostic tools, manuals and troubleshooting info for your HP printer, laptop, computer, tablet, apps and services.
https://searchitchannel.techtarget.com/definition/service-level-agreement
A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
https://www.bmc.com/blogs/tier-4-support-worthwhile-invest-tier-4-support/
In our earlier blog post on IT Support levels, we defined a typical IT support organization as being organized around the five support tiers listed in Table 1.. While Tier 0 through Tier 3 IT support builds on itself and provides an escalation and resolution process for troubleshooting and fulfilling service requests, Tier 4 is a different animal.
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