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https://www.extremeuncertainty.com/production-support-agile-scrum/
Your defect/production incident counts will approach zero. To clarify: your incidents from code bugs (the second type) should approach zero. You might still have the first type of incidents, resulting from weak or faulty infrastructure. Solving that is a story for another day! Agile Production Support Tips and FAQs
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · If the team is not 100% consumed with support during a given sprint, they can use the extra time to get ahead of the game on their upcoming development sprints. Approach Two. Assuming you have some historical data on how much time you spend doing support, allocate a fixed amount of bandwidth to support activities each sprint.
https://en.wikipedia.org/wiki/Agile_manufacturing
An enabling factor in becoming an agile manufacturer has been the development of manufacturing support technology that allows the marketers, the designers and the production personnel to share a common database of parts and products, to share data on production capacities and problems—particularly where small initial problems may have larger ...
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://www.eimagine.com/agile-and-production-support-best-practices/
Jul 17, 2014 · This is especially true for companies early in their quest to become Agile as translating the ceremonies of traditional Agile tools can be daunting. So what is a development team charged with application support to do? For production support, we have found that there are a few key principles and practices that make all the difference. These ...
https://shuchisingla.blogspot.com/2015/06/agile-production-support.html
agile, agile support team,agile in production support,production,support ... Release and build process: With severity 1 production tickets, build or release process has to be broken to accommodate hot fix. It is little tricky, but by adding extra degree of complexity I am sure agile will be able to handle it.
https://agileknowhow.com/2014/11/25/5-strategies-to-better-manage-application-support-provided-by-a-scrum-team/
In an ideal world, a Scrum team should be dedicated and exposed as little as possible to external disturbances. But in most cases, teams must focus on developing new software and support earlier versions of the software application in production. In fact, …
https://scrumcrazy.wordpress.com/2011/08/18/how-do-i-handle-production-support-on-a-scrum-team/
Aug 18, 2011 · Question: How should I handle production support on a Scrum Team that gets pulled off of new development every now and then to research/solve production problems? This article is now deprecated in favor of this new article. .
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The Enterprise Unified Process TM (EUP) extends iterative/agile processes such as Disciplined Agile Delivery (DAD), Extreme Programming (XP), or Scrum with an Operations and Support discipline, which reflects many of the strategies described within the Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM). Like ...
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