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https://www.extremeuncertainty.com/production-support-agile-scrum/
Production support phase 2: Own the stack. The next stage is to “own the stack”, which means try and get your team to be responsible for much as much of the stack as you can. To ensure you can resolve issues quickly and the team can build up complete knowledge of their own system, you want to get a fully cross-functional agile team.
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · The root of the problem is that your project needs a predictable throughput. Stable velocity is essential for a well managed predictable agile project… but your support activities make establishing a stable velocity nearly impossible. Support is a variable the team can’t really define or control.
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
Jun 24, 2019 · It is this second line support that is causing frequent interruptions, as whenever they find a defect or usability issue, they submit a production support ticket to Steve’s Team. To document this, Steve adds a “swimlane” at the bottom of the Team’s Sprint Backlog board, labelled “Production Support and Other Interruptions.”
https://agileknowhow.com/2014/11/25/5-strategies-to-better-manage-application-support-provided-by-a-scrum-team/
In an ideal world, a Scrum team should be dedicated and exposed as little as possible to external disturbances. But in most cases, teams must focus on developing new software and support earlier versions of the software application in production. In fact, …
https://scrumcrazy.wordpress.com/2011/08/18/how-do-i-handle-production-support-on-a-scrum-team/
Aug 18, 2011 · Question: How should I handle production support on a Scrum Team that gets pulled off of new development every now and then to research/solve production problems? This article is now deprecated in favor of this new article. .
https://www.scaledagileframework.com/agile-teams/
Agile teams are motivated by a shared vision and their commitment to delivering value to customers and stakeholders. Each team member is fully dedicated to a single team and works intensely to support its goals. Team members continuously and actively engage with other teams to manage dependencies and resolve impediments.
https://shuchisingla.blogspot.com/2015/06/agile-production-support.html
Scrubbing the production issues: Sprint planning required the team to commit to the plan for the sprint. The support development team scrubbed the backlog, reviewed it, assigned story points to it, and signed up for achieving resolution within the sprint.
https://kingsinsight.com/2011/02/10/agile-documentation-handover-to-production-support/
What knowledge does a production support team need when a project goes live? And what do project teams actually give them? Some agile teams catapult story cards across to the support team with no thought as to whether these will be of any use to anyone. Even worse, some teams think that being “agile…
https://www.eimagine.com/agile-and-production-support-best-practices/
Jul 17, 2014 · At eimagine, we manage engagements at various points in the software development lifecycle – from initial software release to production support. From a development perspective, we leverage Scrum to manage the work that our team does. As with most development teams that utilize Scrum, we engage in daily standups, iterative development, tracking of burn down …
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