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https://www.networkworld.com/article/3053920/10-best-cloud-sla-practices.html
10 best cloud SLA practices ... agencies have reported that they plan to spend more than $2 billion on cloud computing services in fiscal year 2016,” the GAO stated. ... The IBM System/360 hails 52.
https://www.wired.com/insights/2011/12/service-level-agreements-in-the-cloud-who-cares/
Service Level Agreements (SLAs) in the Cloud. There have been many articles written on the topic, but still there is confusion about the importance of SLAs. Most people require a blueprint for ...
https://www.researchgate.net/profile/Burkhard_Stiller/publication/262276612_An_SLA_support_system_for_cloud_computing/links/556dbdc908aec22683079f89.pdf
An SLA Support System for Cloud Computing Guilherme Sperb Machado, Burkhard Stiller Department of Informatics IFI, University of Zurich Binzmühlestrasse 14, CH—8050 Zürich, SwitzerlandCited by: 1
https://files.ifi.uzh.ch/CSG/staff/machado/extern/presentations/AIMS2011-SLACC-presentation_final_version.pdf
SLACC: SLA Supporting System for Cloud Computing – Estimate SLA parameters (KPIs and SLOs) in a formalizedEstimate SLA parameters (KPIs and SLOs) in a formalized methodology based on • Historical data (and the lack of data, as well) • IT infrastructure information (dependency between components) – Focusing on performance parameters
https://corescholar.libraries.wright.edu/cgi/viewcontent.cgi?article=1077&context=knoesis
party support feature of WSLA to delegate monitoring and enforcement tasks to other entities in order to solve the trust issues. We also present a real world use case to validate our proposal. KEYWORDS: Cloud Computing, Web Service Level Agreement, Ser-vice Level Objectives, SLA monitoring, SLA enforcement, Cloud Secu-rity. 1 IntroductionCited by: 443
https://link.springer.com/10.1007/978-3-642-21484-4_6
Abstract. Nowadays, even with the existence of many Cloud Providers (CP) in the market, it is still impossible to see CPs who guarantee, or at least offer, an SLA specification to Cloud Users (CU) interests: not just offering percentage of availability, but also guaranteeing specific performance parameters for a certain Cloud application.
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