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https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples ... That is, there is a bug in the code, and it made an application behave in a way that it was not supposed to. But you can have incidents that are not caused by bugs, i.e. a server has a bad day and falls over ...
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
https://agileknowhow.com/2014/11/25/5-strategies-to-better-manage-application-support-provided-by-a-scrum-team/
In an ideal world, a Scrum team should be dedicated and exposed as little as possible to external disturbances. But in most cases, teams must focus on developing new software and support earlier versions of the software application in production. In fact, support requests can …
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Deloitte’s Support Value Delivery Methodology details the steps required for designing, implementing and operating a world-class enterprise application support operation. Each thread of the Support Value Delivery Methodology focuses on one of the critical dimensions of effective application management. Strategy and value: Business alignment ...
https://www.accenture.com/t00010101t000000z__w__/jp-ja/_acnmedia/accenture/conversion-assets/dotcom/documents/global/pdf/technology_11/accenture-erp-production.pdf
examining production support capabilities at a number of large-scale companies. Based on this assessment, Accenture proceeded to rethink the entire concept and effectiveness of production support. The result was a powerful new ERP production support paradigm comprising three primary components. The first component was strong governance.
https://agilegnostic.wordpress.com/2015/09/13/lean-kanban-methodology-to-application-support-and-maintenance/
Sep 13, 2015 · Lean Kanban Methodology to Application Support and Maintenance. ... Enhancing features as well as providing support to resolve production issues efficiently and optimally become very essential. But there have been a lot of challenges in providing service level production supports; especially L2 and L3 levels. ... But not all Agile methodology ...
https://resources.collab.net/blogs/the-agile-coach-on-production-support
Apr 08, 2014 · One of the biggest struggles I’ve seen in organizations adopting Agile is in the area of Production Support. Every organization that has a product to support has to manage this. It’s a critical part of the business. There’s a lot of responsibility to manage a 24/7 Production environment.Author: Collabnet Versionone
https://www.leadingagile.com/2009/02/handling-support-on-agile-teams/
Feb 11, 2009 · Support is a variable the team can’t really define or control. ... Have separate QoS agreement for issues, for example 3 day turnaround from reporting until deployed in production. Aggressively argue that non-critical issues can be treated as enhancements on the primary development stream. These can then be prioritized appropriately vs other ...
https://www.linkedin.com/pulse/application-support-agile-world-najaf-gillani
May 26, 2018 · These days applications support is more referred to as DevOps but the concept is the pretty much the same since the idea is to increase the speed of responding to production …
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