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https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · Application support best practices come with their own set of rules. The support team must understand how the application is supposed to work for the customer -- how else will they know if something is a feature or a bug? Too often, technical people develop application support skills from a technical viewpoint, not a functional one.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and ... and management of the support team. Shared support model This is a ticket-based model where a certain unit of work (UoW) is bought by the client ... Best practices repository from
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices. ... The software maintenance best practices include ensuring the personnel overseeing the …Author: Orchestrate Technologies, LLC
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
Most organizations have implemented their IT systems—either ERPs or custom applications—to streamline and automate their business processes. The level of from-the-ground-up insights available to the team performing day-to-day application support and maintenance goes untapped in …
https://stackify.com/deployment-best-practices/
Jan 03, 2018 · If you’re trying to improve your deployment process, consider the 8 best practices of agile deployment. Keep in mind that every company and every application is different. Use these best practices as a guide to developing a unique deployment process for your team. Deployment Best Practices 1. Use a deployment checklist
https://acquire.io/blog/saas-customer-support-best-practices/
Jul 10, 2019 · Ensure mobile app support has the team in place to make it work effectively. Acquire desktop and mobile app support are great tools to help with this. 8. Set standards. Does your customer support have a gold standard? The best customer service departments do. It’s why they are successful.
https://www.eimagine.com/agile-and-production-support-best-practices/
Jul 17, 2014 · Agile and Production Support Best Practices. by Laura Hansen Jul 17, 2014 ... So what is a development team charged with application support to do? For production support, we have found that there are a few key principles and practices that make all the difference. These include: 1. Identify a Bug Fix Team
https://its.unl.edu/bestpractices/production-support
The expectation for application/server support must be clearly defined. When support will be provided: day, night, weekends. How support will be provided: in person, online, phone, etc. To what extent will the application/server be supported and what support the user is expected to provide for themselves.
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