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https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
An AutoSupport was created, but failed to send through SMTP, HTTP, or HTTPS.
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
AutoSupport failed to deliver the message the specified number of times and stopped trying to deliver the message. You can view the error by entering the system node autosupport history show command.
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting EMS events about rejected or failed SMTP attempts If the system attempted to send an AutoSupport email, but the attempt resulted in an EMS event about a rejected or failed SMTP or an unknown user, you can check the relaying configuration for the mail host to determine whether relaying is denied or incorrectly configured.
https://kb.netapp.com/app/answers/answer_view/a_id/1007092/~/cannot-send-autosupport-e-mail%2C-error-message%3A-unknown-user-
Nov 28, 2017 · If a message is received stating " Unknown User" or " Unknown mailbox," the mailhost is attempting to deliver e-mail addresses to [email protected] to a local user on your own network, which is a indication that relaying is not configured properly, or your mailserver thinks netapp.com is a local domain.
https://community.emc.com/docs/DOC-38962
Sep 18, 2014 · 1) To verify that autosupport (ASUP) is getting relayed by the exchange server: Check if ASUPs can be sent to a local email address, an email address on the same Mail Server. # autosupport send [internal-email-addr] Check that an ASUP can be sent to an email address outside the local mail server. # autosupport send [external email-addr]
https://community.emc.com/docs/DOC-30524
Nov 26, 2013 · [email protected]) **** Unable to send message: (errno 51: Unrecoverable errors from server--giving up) This article walks through the methods of troubleshooting why autosupports are not sending to the '[email protected] ’ support email.
https://kb.netapp.com/app/answers/answer_view/a_id/1032277/~/how-to-enable-relaying-for-exchange-2000%2C-thereby-preventing-autosupport-to
Nov 28, 2017 · When AutoSupport messages fail, the following messages appear on the storage system console and/or in the /etc/messages file: By default, Exchange 2000 SMTP Service does not forward the SMTP traffic from an SMTP client to other SMTP destinations.
https://kb.netapp.com/app/answers/answer_view/a_id/1030087/~/how-to-configure-autosupport-in-data-ontap-
The AutoSupport message is too big in size to fit through the mail server's size filter/policy. AutoSupport messages are not sent for some other reason and they are required to be collected for analysis. However, the AutoSupport data might be required for Technical Support to efficiently troubleshoot a system failure.
https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
You determined that AutoSupport can generate the message, but not deliver the message over SMTP. Steps. ... At the storage system's CLI, check that the mail host specified in the configuration is a host that the storage system can talk to by entering the following command:
https://library.netapp.com/ecmdocs/ECMP1368862/html/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
Set autosupport.mailhost to one or more mail hosts, separated by commas. You can set a maximum of five. Set autosupport.from to the email address that sends the AutoSupport message. Set autosupport.max_smtp_size to the email size limit of your SMTP server.
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