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http://merchantstand.com/2013/06/classic-it-challenges-project-work-vs-production-support/
Jun 22, 2013 · Challenge #1 – Project Work vs Production Support The first challenge is how to concurrently allocate people for project work and production support work. Most IT shops are not blessed with a labor budget large enough to cover dedicated staff for each function. In general, production support will take precedence.
https://www.thoughtworks.com/insights/blog/production-support-what-lies-beneath
The word “technical support” has a slightly negative connotation in the developer community. Most think of it as an arduous drag involving looking through piles of logs and stack traces, and taking random guesses. And that was exactly what I believed before actually experiencing it myself in a project. It taught me a lot and changed my perspective towards software development and ...
https://www.answers.com/Q/What_are_the_Challenges_of_Production_and_Operation_Management
May 23, 2014 · Some of the challenges of production and operation management are sustainability, competitive prices, and corporate reporting. Social responsibility …
https://www.projectinsight.net/white-papers/common-project-management-challenges
Common Project Management Challenges How Online Project Management Software Solves Issues. By Cynthia K. West, Ph.D., Vice President, Project Insight. My team speaks with project managers, directors of operations, vice presidents of professional services, chief financial officers, and other project team members every day.
https://www.extremeuncertainty.com/production-support-agile-scrum/
A common question I see asked is “how do we do production support in agile / scrum?”. This is a harder problem than it might at first seem. It definitely adds some complexity to the problem of prioritizing work. There are three stages to solving it properly. What actually is production support?
https://applicationproductionsupport.wordpress.com/common-issues-and-solutions/
that would again depend on which level support is being offered. Is the role of a L1 L2 or L3 production support engineer. I assume it must be L1 support in which case the role and responsibilities would include checking the tickets that have come into the Queue , following the run book of activities and monitoring alerts raised by the system.
https://javaeesupportpatterns.blogspot.com/2012/08/8-ways-to-improve-your-java-ee.html
Aug 08, 2012 · Everybody involved in Java EE production support knows this job can be difficult; 7/24 pager support, multiple incidents and bug fixes to deal with on a regular basis, pressure from the client and the management team to resolve production problems …
https://www.quora.com/What-kind-of-responsibility-do-in-Production-Support-projects-and-please-eleborate-L1-L2-L3-support-responsibilities
Nov 24, 2017 · Production support as the name says is about Supporting the production environment of the company. This job needs a responsible person who can take responsibility of the production environment. Responsibility of a person working on Production supp...
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