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https://digitalcommons.kennesaw.edu/cgi/viewcontent.cgi?article=1043&context=amj
impact of culture on customer service? In order to provide a framework for answering this question, the common factors that are considered in making the decision to offshore customer service are explored. The issue of culture, customer service and the issues associated with offshoring customer service are discussed with an emphasis on India. ImplicationsAuthor: Melodi D Guilbault, Verna Omanwa
https://www.prismdiversity.com/downloads/Providing-Outstanding-Service-Across-Cultures.pdf
cultural differences can be barriers to effective service. Most customer service training programs do not spend much, if any, time building the awareness and skills that are necessary to serve customers across cultural and language differences. In our cross cultural training programs, we provide a tool - the 5-Step Service
http://www.wealthindiversity.com/customer.html
Cultural barriers pose a major challenge to healthcare organizations and healthcare professionals seeking to provide quality care. Our Programs Enable Organizations to: Promote and support the attitudes, behaviors, knowledge, and skills necessary for staff to work respectfully and effectively with clients and each other in a culturally diverse work environment.
http://wwmr.us/wp/courses/customerservice/unit2/unit2-3/
Customer service workers should be comfortable interacting with a wide range of cultural and demographic differences. Forms of verbal and nonverbal communication may need to be adjusted according to the cultural comfort of a customer. Use of humor, gestures, and levels of assertive behavior are culturally sensitive.
http://www.customerserviceskillsbook.com/wordpress/impact-of-values-and-beliefs-on-customer-service/
Aug 02, 2013 · Keep in mind that the degree to which customers have been acculturated to prominent cultural standards will determine how they act. Your goal is to provide excellent service to the customer. In order to achieve success in accomplishing this goal, you must be sensitive to, tolerant of, and empathetic toward customers.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3738463/
Aug 08, 2013 · Addressing Ethical, Social, and Cultural Issues in Global Health Research. ... providing cultural guidance, ... The authors thank Lauren Leahy and Kelsey Martin for their support and assistance in preparing the manuscript and Jocalyn Clark for helpful comments on earlier drafts.Cited by: 11
https://www.shrm.org/hr-today/news/hr-magazine/Pages/010215-cross-cultural-training.aspx
Today’s global workforce makes it more important than ever for employees to understand subtle cultural nuances. How to Create an Effective Cross-Cultural Training Program
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers
Jan 07, 2020 · Global Customer Service phone numbers. Applies to: General. To find a customer service phone number in your country, please click a region and find your country. Africa. Asia. …
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