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https://support.microsoft.com/en-us
Microsoft Support. CV: WyPgkFgnsk+n5vhX.15. Welcome to Microsoft Support Welcome to Microsoft Support What do you need help with? Windows. Office. Outlook. Microsoft account. Xbox. Microsoft Store. Surface devices. OneDrive . Skype. Microsoft Edge. Microsoft Teams. Hardware warranty. View all Microsoft products. Get more support ...
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article
Knowledge management process. The following diagram describes the default process for creating and using knowledge articles in the Customer Service Hub. Create an article and mark it for review. The reviewer can approve or reject the article. If the article is rejected, it is sent back for edits or updates.
https://blog.capterra.com/what-is-knowledge-management-a-guide-for-customer-support/
Knowledge Management for Customer Support: The Technology The notes sections of help desk software can act as a sort of Captain’s Patrol Reports for customer support. They’re places agents can record SBOs, or situation, behavior, outcome reports.
https://support.microsoft.com/en-us/contactus/
The Get Help app in Windows 10 provides fast, free support for Microsoft products. Open Get Help app . Contact support in the browser instead. Tell us about the problem you're having and which product you're using. Next . More support options. Business, IT & developer. Small & medium businesses, enterprises & partners, IT professionals, and ...
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
There are two flavors of Dynamics 365 Customer Service: The Customer Service Hub app is a case and knowledge management app that’s built on the Unified Interface framework. The Unified Interface framework uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation.
https://mbs.microsoft.com/customersource/northamerica/GP/support
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