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https://www.researchgate.net/publication/235293497_Customer_Support_and_New_Product_Development_-_An_Exploratory_Study
Customer support is an essential element in the successful marketing of many products – from domestic appliances to high-tech computer networks. Many aspects of support …
https://www.emerald.com/insight/content/doi/10.1108/01443570110364605/full/html
Mar 01, 2001 · Customer support is an essential element in the successful marketing of many products – from domestic appliances to high‐tech computer networks. Many aspects of support are strongly influenced by a product’s design and so customer support requirements should be evaluated during new product development.Cited by: 240
https://www.sciencedirect.com/science/article/pii/S0737678297000672
Case study research at six electronics manufacturers identified that these "leading" companies assigned field service personnel to give inputs during new product development-"customer service, facilitated by a team approach, is part of the company culture"-but did not report in detail how support xvas evaluated at the design stage.Cited by: 97
http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.453.6566
CiteSeerX — Customer Support and New Product Development—An Exploratory Study CiteSeerX - Document Details (Isaac Councill, Lee Giles, Pradeep Teregowda): with first class honours. Subsequently he obtained a MSc in Medical Physics from Aberdeen University in Scotland, specialising in developing software for the analysis of heart function.
https://www.researchgate.net/publication/227647415_Evaluating_Customer_Support_During_New_Product_Development-An_Exploratory_Study
An exploratory study was undertaken to understand customers' views on integrated products and services and the value-in-use derived from such offerings. As value-in-use and its impacts are...Author: Keith Goffin
https://www.deepdyve.com/lp/emerald-publishing/customer-support-and-new-product-development-an-exploratory-study-eZMNmevFHt
Mar 01, 2001 · Read "Customer support and new product development ‐ An exploratory study, International Journal of Operations & Production Management" on DeepDyve, the largest online rental service for scholarly research with thousands of academic publications available at your fingertips.
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