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https://techsee.me/blog/decision-support-system/
May 16, 2019 · Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. They offer insights and proposed courses of action to decision-makers based on problem diagnosis, previous actions taken, the outcomes of those actions and other relevant contextual info.
https://www.researchgate.net/publication/221215760_A_Simulation-Based_Decision_Support_System_for_workforce_Management_in_Call_Centers
In this study, a framework for a decision support system is proposed for designing the shifts and allocating the agent workforce to the shifts in a call center, so that target service levels are met.
https://www.usgs.gov/centers/umesc/science/decision-support-systems
A Decision Support System (DSS) can be defined in many ways. The working definition used by the U.S. Geological Survey Upper Midwest Environmental Sciences Center (UMESC) is, “A spatially based computer application or data that assists a researcher or manager in making decisions.”
https://dss4callcenter.blogspot.com/
The Decision Support System for a Call Center is a CRM (Customer relationship management) system that merges the applications records system and the technical knowledge base management. The system is built as shelf software with a possibility to extend it with future developments and customization for specific client's needs.
https://quizlet.com/128529380/wiley-chapter-12-flash-cards/
Decision support systems. BI software is not yet available to "frontline personnel" (such as call center operators) within an organization. False. DSS characteristics include which of the following? Support managers at all organizational levels, support all phases of the decision making process, adaptable to changing conditions, usually utilize ...
https://www.iknow.us/technologies/decision-support-systems
23 rows · A decision support system (DSS) is a computer-based information system that supports …
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