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https://www.dell.com/downloads/emea/services/ie/en/nbd.pdf
Next Business Day On-site Service 23/04/2004 Page 1 Dell’s Next Business Day On-site Service Description (“NBD Service”) I. NBD Service Overview Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist in giving you peace of mind.
https://www.dell.com/community/Customer-Care-Wiki/NBD-Next-Business-Day-On-site-Service/ta-p/5191451
The term, "Next Business Day Onsite service" refers to the onsite technicians obligation to call you to schedule an appointment by the “Next Business Day” after receiving the part from Dell. We do our best to keep replacement products available for our customers and a large majority of orders are shipped within the time frame referenced at the point of contact.
https://www.dell.com/community/Customer-Care-Wiki/Dell-Next-Business-Day-On-Site-Service/ta-p/5191450
Next Business Day On-Site Service is a type of hardware warranty support where a certified technician will be dispatched to your location to make necessary repairs. The onsite Field Service Representative (FSR) must call you the Next Business Day after receiving the parts to schedule an appointment.
https://www.dellemc.com/en-us/services/support-services/prosupport-client-suite.htm
Onsite parts and labor the same or next business day after remote diagnosis 5; Base Warranty: Base warranty provides some level of technical support for your company’s hardware and self-service case management and parts dispatch for ease of use. Cost savings
https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability. Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.
https://www.dell.com/community/PowerEdge-Hardware-General/NBD-Next-Business-Day-On-site-Service/td-p/6106135
NBD (Next Business Day On-site Service) Does anyone know how to arrange a support visit from Dell!!! We have an out of warranty server and have bought some additional memory (direct from Dell) to be installed. ... but Dell no longer offers the One Time Onsite Support for out of warranty systems, you would have to extend the warranty first. ...
https://community.spiceworks.com/topic/2019221-dell-next-day-onsite-support-only-if-i-will-take-it-apart-first
Jul 19, 2017 · We are a small business. I think we spent between 60K and 80K with Dell last year. Oh my business support rep "Can't help much with the technical side, you need to call this number and tell them you have next day on site warranty".
https://www.dell.com/learn/us/en/98/services/warranty-support-services
Basic Warranty Service If your system encounters an issue covered by Dell’s Limited Hardware Warranty* and that issue cannot be resolved remotely, this service offers a Mail-In Repair Service (customer provides box and Dell pays shipping) for defects in materials and workmanship in your PC.. Dell Consumer Hardware Service Agreement (for 10–14 Day Mail-in Service After Remote Diagnosis ...
https://marketing.dell.com/Global/FileLib/hp_microsite/dell-support_services.pdf
The most basic level of support. Dell ProSupport Premium hardware and software support available around the clock, 24x7x365. • Single point of accountability with highly-trained experts. • Next Business Day onsite service with optional parts and labor response. • …
https://www.reddit.com/r/Dell/comments/3ilwc7/beware_dells_next_business_day_onsite_service/
After finally getting to a human (not going to jump on the Dell Phone Support hate bandwagon, we all know the chorus there) we eventually came to the common agreement that onsite support was required and since the tech saw that I had purchased “Next Business Day Onsite Service” no issue was seen with making that happen.
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